Resource Specialist Jobs

About The Position

Requirements

• Knowledge of issues facing veterans and people that are low income/homeless, including housing, employment, mental and physical health.
• Strong interviewing and assessment skills.
• Ability to work effectively with program participants, the public, staff and volunteers.
• Ability to communicate effectively and accurately orally and in writing.
• Proficiency with office computer systems and software, including Microsoft Windows, Outlook, Word Excel, and a web-based database.
• Ability to function with minimal supervision.
• Ability to accurately track information and services in HMIS.
• Bachelor’s degree in Social Work or related field
• Minimum of three years of work experience in social services program providing case management services
• One-year experience working with people who are low income or homeless and/or veterans
• Note: A combination of relevant education and professional experience may be considered in lieu of degree.
• First Aid/CPR certification, or ability to obtain
• Level 1 fingerprint clearance card, or ability to obtain
• Background checks
• Must have reliable transportation, a valid driver’s license, a clean driving record, and proof of insurance coverage

Nice To Haves

• Military veteran or veteran family member
• One-year experience working in the multi- family housing field
• Bilingual (English/Spanish)
• Experience conducting home visits
• Experience working in a program providing rent assistance.
• One-year experience and demonstrated proficiency with web-based database program(s).

Responsibilities

• Conducts intake/eligibility meeting and completes eligibility forms to determine eligibility based on need and program requirement
• Develops a housing service plan with participants and enters all information in program database.
• Assists participants in identifying, applying for, and moving into permanent housing.
• Works with PAV Co-Director to verify determination of services and communicates approvals and all follow-up with the participant.
• Continues to follow up with participants as needed, and continues to conduct ongoing assessment on a periodic basis as per program guidelines, including 90-day re-certifications.
• Communicates/coordinates with participant’s other service providers as applicable on a regular basis.
• Assists with any applications for mainstream benefits, status of application, and benefits received. This can include attending meetings as an advocate for the participant.
• Contacts participant and conducts a process for participant exit when services are complete.
• Ensures that 85% of Rapid Rehousing and 95% of Prevention households served exit with permanent housing.
• Completes monthly reports on status of participants on caseload.
• Registers all veteran participants for the SSVF satisfaction survey.
• Participates in VA and, HMIS training, and other agency trainings as requested.
• Participates in monitoring and evaluation activities including record reviews.
• Ensures that participant files are properly maintained, meeting grant and confidentiality requirements.
• Maintains a 95% accuracy rate on data entry and file audits.
• Ensures confidentiality of participant information.
• Maintains statistical data as required by grant funding sources.
• Adheres to all contractual agreements related to resource and case management services.
• Attends meetings with partnering agencies as scheduled.
• Attends agency meetings as required such as All Staff and quarterly resource specialist meetings.
• Performs other related duties as requested/assigned by leadership.
• Demonstrates adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership