Health Resource Specialist

Wisconsin Women's Health Foundation (WWHF)•Madison, WI

62d

About The Position

The Wisconsin Women’s Health Foundation (WWHF) is seeking a professional to join their Well Badger Resource Center team. The Well Badger Resource Center is Wisconsin’s health information and referral service, helping people find and connect with health, social service, and government programs. The Specialist will primarily serve as an Information and Referral (I&R) Specialist, working directly with individuals and families to understand their needs, identify appropriate resources, and help them take the next step toward accessing services. This role combines problem-solving, resource knowledge, communication, and technology. Specialists listen carefully, ask thoughtful questions, research options, and provide information clearly and respectfully. The Specialist will also support Well Badger’s Resource Management team by maintaining the information in the Well Badger Online Directory, which may include verifying resource information, researching programs and services, and reviewing listings for accuracy. The ideal candidate will have experience working with pregnant and parenting individuals, children and youth with special healthcare needs, and/or low-income individuals and families, as well as an understanding of the barriers people may face when accessing health and social services.

Requirements

Associate degree, bachelor’s degree, relevant professional certification, or equivalent combination of education, training, and experience in health, human services, social services, education, counseling, or a related field.
2+ years of relevant experience in patient care, case management, information and referral, care navigation, health education, counseling, community services, or another health or social service-related field.
Ability to work set hours Monday through Friday during Well Badger’s hours of operation.
Ability to obtain and maintain Certified Resource Specialist (CRS) certification within 12 months of hire.

Nice To Haves

Fluency in Spanish.
Experience working with Well Badger’s priority populations, including pregnant and parenting individuals, children and youth with special healthcare needs, and low-income individuals and families.
More than five years of experience in health or social services.
Experience with database navigation, documentation, or data-entry software.
Experience providing information and referral, case management, care navigation, health education, or similar client-centered services.
Familiarity with health and social service resources and systems in Wisconsin.

Responsibilities

Provide personalized information and referral support through phone, text, email, chat, and other communication channels.
Conduct real-time, client-focused assessments to understand each person’s needs, provide education, and offer informed choices about available resources.
Research health, social service, and community resources using the Well Badger Online Directory and other reliable sources.
Help individuals understand their options and take the next steps to access and connect with services.
Communicate with service providers as needed to gather information, clarify available services, and support effective referrals.
Conduct follow-up with individuals to check in on their progress, confirm they received the help they needed, and provide additional support or referrals when appropriate.
Maintain accurate and timely documentation of interactions and referrals using Salesforce and other online systems.
Offer satisfaction surveys to people who use Well Badger services.
Participate in case discussions, case briefings, and team meetings to collaborate on complex or challenging situations and share information with colleagues.
Work collaboratively and flexibly with team members to ensure coverage during Well Badger’s hours of operation.
Support the Resource Management team as needed in maintaining and updating information in the Well Badger Online Directory.
Contact organizations to verify information about their programs and services and research new or updated resources.
Review resource information for accuracy, completeness, and consistency.
Assist with Online Directory and website projects as needed.
Provide feedback and recommendations to improve the quality and usefulness of Well Badger’s resource information.
Participate in internal staff meetings, supervisor check-ins, quality assurance activities, training, and professional development.
Stay informed about health and social service programs, community resources, and changes that may affect the people we serve.
Build and maintain respectful relationships with service providers and community partners throughout Wisconsin.
Participate in network and partner meetings, conferences, and outreach events throughout the region as needed.
Assist with the development of program tools, materials, and other resources.
Provide feedback and recommendations that support program development and continuous quality improvement.
Contribute to special projects and other program needs as assigned.