Relationship Banker Jobs

About The Position

Requirements

• Typically 2–3 years of relevant experience.
• A post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
• For Canada: completion of registration to sell investment products, as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
• Experience in a consultative customer service or sales role and a commitment to delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and confidence in approaching customers.
• Ability to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative responses to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For the U.S.: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for the position’s consumer loan origination duties. A criminal background review and credit history evaluation are required, and restrictions apply to working as a real estate agent.

Nice To Haves

• Experience in financial services is an asset.

Responsibilities

• Proactively engage existing customers and prospects through needs-based assessments to build loyalty and identify immediate and future opportunities.
• Recommend tailored solutions for everyday banking, retail investments, lending, home financing, and small-business needs.
• Advise customers on digital and self-service options to make banking easier, simpler, and faster.
• Support customer transaction needs based on branch traffic.
• Reach out to customers, generate appointments, and build new relationships in the community.
• Address questions and resolve issues identified through consumer credit audits and quality checks, ensuring accurate data entry and compliant lending recommendations.
• Apply the risk management framework to protect the Bank’s assets and maintain lending portfolio quality.
• Make personal lending and home-financing credit recommendations in accordance with sound credit principles and Bank policies.
• Collaborate as a member of the branch and market team and contribute to business results and the customer experience.
• Explore customers’ personal banking and credit card needs and incorporate relevant marketing programs into conversations.
• Organize work information accurately and completely, and find creative ways to personalize customer interactions.
• Follow risk and compliance policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Maintain knowledge of the financial services marketplace, regulatory environment, personal banking products, practices, and trends.
• Identify and report suspicious activity potentially related to money laundering.
• Protect the Bank’s assets and comply with legal, regulatory, and ethical requirements.
• Analyze issues, determine next steps, complete diverse tasks within established limits, and handle escalations when required.
• Make sound, risk-informed decisions within the Bank’s Risk Management Framework and approved Risk Appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.