Relationship Banker II Float - Charlotte Market

TD•Charlotte, NC

3d•$24 - $34•Onsite

About The Position

The Relationship Banker II Float works across multiple bank locations in the Charlotte market to deliver TD’s relationship-driven banking experience. The role cultivates and sustains client relationships by providing personalized banking solutions that support clients’ long-term financial goals. It is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, strong product knowledge, and disciplined execution while upholding risk and regulatory standards. The position leads client conversations across walk-in, appointment, and outbound opportunities; uncovers expressed and unexpressed needs; provides tailored guidance on banking products and services; and manages complex client scenarios through collaboration and referrals. It also engages clients on mortgage products and related residential lending activities. The banker serves as a client advocate, ensuring continuity, proactive outreach, follow-through, and a strong connection to TD’s broader expertise. The role requires travel between multiple locations within a designated area on the same day. It includes client-facing responsibilities as well as operational, compliance, risk, and team contributions. The position is classified as a loan originator and mortgage loan originator under applicable federal regulations and requires eligibility for NMLS registration.

Requirements

High School Diploma or GED, or equivalent combination of education and experience.
At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
Agility, teamwork, and flexibility to adapt to different locations and environments.
Ability to travel the same day to multiple work locations within a designated area.
Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
Strong communication skills and ability to convey information clearly, concisely, and confidently to diverse client populations.
Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
Sound judgment and problem-solving skills in client-facing and operational situations.
Proficiency with Microsoft Office or similar workplace technologies.
Ability to complete required job-related training upon hire.
Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and implementing regulations.
Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

Prior experience in a banking environment, including teller, platform, or relationship banking roles.
Notary license, or ability to obtain one.

Responsibilities

Cultivate and sustain long-term client relationships through lead management and outbound efforts.
Identify opportunities to deepen client relationships and support clients’ financial objectives.
Lead client conversations across walk-in, appointment, and outbound opportunities, using purposeful discovery and active listening.
Capture client information accurately and use TD systems and tools to identify appropriate solutions and next steps.
Provide tailored guidance on banking products and services, explaining options, benefits, and risks.
Manage complex client scenarios and collaborate with partners to execute referrals effectively.
Serve as a client advocate through ongoing engagement, personalized guidance, and proactive outreach.
Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
Ensure continuity, follow-through, and connection to TD’s broader network of expertise.
Follow and reinforce policies, procedures, and regulatory requirements, maintaining accurate documentation and risk awareness.
Deliver a welcoming, personalized client experience and resolve client concerns end-to-end where possible, escalating when needed.
Lead client acquisition, retention, and relationship growth for the bank location.
Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and other compliance standards.
Identify potential discrepancies, material changes, or risk indicators and escalate them appropriately.
Act in accordance with TD’s code of conduct and ethical standards, using sound judgment in complex situations.
Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, share insights and best practices, collaborate with colleagues and partners, and participate in performance and development activities.
Travel to multiple work locations within the designated area on the same day.