Relationship Banker II - Horn Lake Branch
About The Position
At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to understand their financial needs and proactively offer appropriate products, services, and guidance to help them reach their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth, development, and advancement. The successful candidate is individually driven and competitive, works effectively as part of a team, identifies customer needs, and communicates well. The position helps achieve branch goals, develops customer relationships, educates customers about Regions’ consumer and business banking products and digital services, resolves customer issues, and refers complex needs to internal experts. It also supports a consistent customer experience, follows banking procedures and applicable laws, and helps identify and report operational risks. The position is full-time, incentive eligible, and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, on the phone, and through electronic channels.
- Ability to use a computer frequently, including typing and sustaining attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Excellent relationship-building skills.
- Strong communication skills and customer focus.
Nice To Haves
- Bachelor’s degree.
- Life Insurance License.
- One year of cash-handling, banking, and/or customer service experience.
Responsibilities
- Achieve branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
- Make outbound calls using customer and prospect lead lists to expand existing relationships and acquire new customers.
- Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
- Educate customers about mobile, online, ATM, and other digital banking solutions.
- Provide a consistent customer experience, including greeting customers and processing transactions as needed.
- Take ownership of and resolve customer issues.
- Refer customers with complex financial goals and needs to an internal team of experts.
- Follow bank processes, procedures, laws, and regulations; complete duties delegated by the Branch Manager; and help ensure sound banking practices by managing, identifying, and reporting operational risks.
- Track hours worked in excess of 40 per week.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
