Relationship Banker II - Horn Lake Branch

Regions Bank•Horn Lake, MS

4d•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to understand their financial needs and offer appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works effectively as part of a team, and excels at identifying customer needs and communicating clearly. The position is incentive eligible and participates in commission and formulaic incentive plans. It requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is overtime eligible under the Fair Labor Standards Act; hours worked in excess of 40 per week must be tracked. The role is based at the Horn Lake Goodman Road location in Horn Lake, Mississippi.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong relationship-building skills.
Strong communication skills and customer focus.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Make outbound calls to customers and prospects from generated lead lists to expand customer relationships and acquire new customers.
Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit products.
Educate customers about digital banking solutions, including mobile, online, and ATM offerings.
Provide a consistent customer experience, including sharing responsibility for greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, completing duties delegated and assigned by the Branch Manager.
As a branch team member, support sound banking practices, including managing, identifying, and reporting operational risks.
Track hours worked in excess of 40 per week.