Relationship Banker

Bank of America•Gurnee, AL

23d•$25 - $27•Onsite

About The Position

At Bank of America, Relationship Bankers support the bank’s purpose of helping make financial lives better through every connection. This position engages clients in the financial center lobby, educates them about self-service options such as mobile banking, online banking, and ATMs, and assists with transactions. The role also accurately and efficiently processes cash transactions when needed. Through in-depth conversations, the banker learns about clients’ financial and life priorities and connects them with solutions to support their goals. The position is open across the market, and the specific Financial Center location is determined by business needs. The employee trains at one financial center and may subsequently move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. Bank of America maintains an in-office culture with role-specific attendance requirements and an appropriate level of flexibility.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Show passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Be able to learn and adapt to new information and technology platforms.
Confidently educate clients on simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
Apply critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines and comply with applicable laws and regulations.
Manage time and capacity efficiently.
Focus on results while acting in the client’s best interest.
Be flexible to work weekends and/or extended hours as needed.
Meet the minimum education requirement of a high school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and complying with applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with self-service banking resources.
Have conversations with clients to understand their financial and life priorities and connect them with solutions.