Relationship Banker

F.N.B. Corporation•York, PA

23d•Onsite

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the Manager’s direction, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The employee follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales through customer greetings, needs identification, use of sales leads, and outbound calling. It includes recommending and cross-selling bank products and services, meeting individual weekly sales and referral goals, and incorporating FNB digital products and services into customer interactions. The Relationship Banker uses approved branch technology to maintain data quality and manages the completion and lifecycle of customer relationships according to consumer bank standards. The role also performs routine teller and other operational duties under established policies and procedures, along with other assigned duties and projects. All employees are responsible for managing risks encountered in their work and complying with regulatory requirements and company procedures. A high school diploma or GED is required. A Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required. Overnight travel may be required for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship; applicants must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier; preferred but required.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier (preferred, but will be required).

Responsibilities

Promote sales by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell bank products and services appropriately.
Achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform traditional teller transactions and other routine operational duties in accordance with established policies and procedures.
Execute branch leads at the direction of the Manager and handle customer transaction requests consistently.
Adhere to FNB policies, procedures, strategies, and Core Values.
Understand, report, respond to, manage, and monitor risks encountered in daily work as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.
Perform other related duties and projects as assigned.