Senior Relationship Banker – Orenco Station - Hillsboro, OR

U.S. Bank•Hillsboro, OR

23d•$29 - $35•Onsite

About The Position

U.S. Bank’s Relationship Bankers build client relationships across in-person, appointment-based, and virtual channels, providing tailored financial guidance with a digital-first mindset. The role involves understanding customers’ banking needs, processing customer and account information, educating clients about deposit and loan products and services, and recommending solutions that align with their goals. The Senior Relationship Banker proactively reaches out to clients and follows up, identifies financial needs and preferred banking channels, and provides an optimal client experience. The role includes handling basic transactions, opening consumer and business accounts, completing service requests, submitting credit applications, and educating clients about digital and self-service tools. The banker works collaboratively with branch teammates and partners and uses available resources and technologies to serve clients accurately and efficiently. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration involves criminal background and credit checks, and failure to meet or maintain registration requirements may result in rescission of an offer or termination. The position requires working from a U.S. Bank location on all workdays. The listed pay range is $28.99–$35.43; actual pay may vary by role location.

Requirements

High school diploma or equivalent.
Typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ needs while applying a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience preferred.
Bilingual English and Spanish applicants are encouraged to apply.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up, learning about clients’ financial needs and banking channel preferences.
Identify and recommend solutions for new and existing clients by engaging and communicating effectively with them.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and deliver accurate, operationally excellent service.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.