Relationship Banker or Senior Relationship Banker - Collinsville

Truist • Collinsville, VA

5d • $45,760 - $58,500

About The Position

The Relationship Banker or Senior Relationship Banker provides an industry-leading client service experience in person and by phone by developing and expanding new and existing client relationships. The role offers financial solutions based on consultative conversations and refers clients to other business partners when additional expertise or growth opportunities are appropriate. The banker is cross-trained to perform teller duties as needed.

The position handles routine client maintenance, problem resolution, and sales activities involving deposit, credit, convenience, and other products and services. It contributes to individual and branch service and sales goals, supports consultative sales and referrals, advises clients on consumer lending options, and takes loan applications. The banker follows Truist Retail Community Bank Leadership Routines, develops product and sales knowledge through training and meetings, and adheres to operational controls, procedures, and risk policies. Duties may also include teller transactions, greeting clients, and helping them navigate the branch.

The role is regular, first shift, and based in Collinsville. The position may require weekend or extended hours, travel to meet temporary staffing needs, and occasional travel with overnights. The annual base salary is $45,760–$52,500 for Relationship Banker or $45,760–$58,500 for Senior Relationship Banker; additional incentive pay is available.

Requirements

• High school diploma or equivalent education.
• At least 2 years of client sales and service experience.
• Experience sourcing and prospecting for new clients and building client relationships.
• Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
• Proficiency in basic computer applications, such as Microsoft Office.
• Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment, including applicable registration and NMLS background check requirements; must also meet ongoing regulatory requirements.
• Ability to multitask under time constraints.
• Ability to travel to accommodate temporary staffing needs, including temporary assignment or locale changes.
• Ability to work weekends and/or extended hours; occasional travel and overnights may be included.

Nice To Haves

• Associate’s degree or higher.
• Demonstrated ability to handle multiple priorities under time constraints.
• Excellent verbal and written communication skills.
• Ability to respond professionally while providing a high level of service quality.
• Experience discussing, recommending, and selling deposit, credit, and retirement products to consumer and small business clients.
• Demonstrated ability to meet or exceed sales goals.
• General understanding of bank operations, policies, and procedures.

Responsibilities

• Provide client service in person and by phone while developing and expanding client relationships.
• Handle routine client maintenance requests, resolve problems, and perform sales activities for deposit, credit, convenience, and other products and services.
• Contribute to client service and individual and branch sales targets by offering products and services and developing, expanding, and retaining relationships.
• Conduct consultative conversations and act on or refer complex client needs and financial goals to internal specialists.
• Participate in Truist Retail Community Bank Leadership Routines.
• Advance sales techniques and product knowledge through meetings, training classes, and web-based learning.
• Advise clients on consumer lending options and take loan applications.
• Follow internal controls, operational procedures, and risk management policies, and stay informed of policy and procedure changes.
• Engage clients courteously during transactions, uncover client needs, handle teller transactions as needed, and help clients navigate the branch.
• Travel as needed to accommodate temporary staffing needs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• Additional benefits may include a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED