Part Time Relationship Banker | Collinsville

Busey Bank•Collinsville, IL

21h

About The Position

The Relationship Banker combines teller duties with relationship banking, providing personalized customer service, conducting financial transactions, and cross-selling bank products and services. The role also handles complex banking tasks, including opening new accounts and assisting with account maintenance, to provide a seamless customer experience. This is a part-time position working 25–29 hours per week. Hours vary Monday through Friday, 8:30 a.m.–5:30 p.m., and Saturdays, 8:30 a.m.–12:00 p.m. The Relationship Banker supports customer relationships and branch operations by addressing banking needs, processing transactions, referring customers for lending and other services, and following bank procedures and regulatory requirements. The position requires a high school diploma, previous banking and/or sales experience, and knowledge of Microsoft Office. If lending, the employee must maintain active registration with the Nationwide Mortgage Licensing System & Registry.

Requirements

High school diploma.
Previous banking and/or sales experience.
Strong sales and customer service skills.
Strong oral and written communication skills.
Knowledge of basic math and accounting functions.
Ability to accurately count money.
Ability to perform duties and make decisions under frequent time pressures.
Ability to stand for extended periods.
Ability to lift 50 pounds.
Knowledge of Microsoft Office.
If lending, maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS); if registration is not active at hire, attain active registration immediately upon employment.

Responsibilities

Greet and engage customers professionally, provide exceptional service, and build lasting relationships.
Identify customer needs and offer suitable bank products and services.
Develop and maintain customer relationships through personalized service and proactive outreach, assisting with routine and complex banking needs.
Resolve customer concerns and issues promptly.
Promote and cross-sell bank products, explain product offerings, provide tailored financial advice, and refer customers to other lines of business as appropriate.
Open and manage accounts, assist with account maintenance, update account information, process stop payments, and handle transfers.
Assist customers with online banking services and digital banking tools.
Refer clients with credit needs to the appropriate banker or line of business.
Process transactions accurately, balance the cash drawer, and ensure transactions are correctly recorded at the end of each shift.
Follow bank policies, procedures, and regulatory requirements to maintain transaction accuracy and security.
Protect customer confidentiality and comply with privacy regulations.
Monitor for potential fraud or suspicious activity and follow bank procedures to address it.
Assist with branch operations and administrative work, including scanning, filing, organizing records, and maintaining operational reports.
Support branch leadership with daily operations, including opening and closing procedures and compliance with security standards.

Benefits

401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical coverage
Dental coverage
Vision coverage
Company-paid life insurance
Long-term disability coverage
Supplemental voluntary life insurance
Short-term disability coverage
Wellness incentives
Employee assistance program
Pre-tax health savings accounts for eligible associates
Flexible spending accounts for eligible associates
Bonus or incentives may be available based on company and individual performance