Part Time Relationship Banker | Glen Carbon

Busey Bank•Glen Carbon, IL

About The Position

The Relationship Banker combines teller duties with relationship-banking responsibilities, providing personalized customer service, conducting financial transactions, and promoting bank products and services. The role also handles complex banking tasks, including opening new accounts and assisting with account maintenance, to provide customers with a seamless banking experience. This position works 25–29 hours per week on the following schedule: Monday 8:30 a.m.–1:00 p.m.; Wednesday 12:00 p.m.–5:30 p.m.; Thursday 9:30 a.m.–5:30 p.m.; Friday 8:30 a.m.–5:30 p.m.; and Saturday 8:40 a.m.–12:00 p.m. The role requires a high school diploma, previous banking and/or sales experience, and knowledge of Microsoft Office. Relationship Bankers who lend must maintain active registration with the Nationwide Mortgage Licensing System & Registry (NMLS).

Requirements

High school diploma.
Previous banking and/or sales experience.
Strong sales and customer service skills.
Strong oral and written communication skills.
Basic math and accounting skills.
Ability to accurately count money.
Ability to perform duties and make decisions under frequent time pressures.
Ability to stand for extended periods.
Ability to lift 50 pounds.
Knowledge of Microsoft Office.
If lending, maintain active registration with the Nationwide Mortgage Licensing System & Registry (NMLS).

Responsibilities

Greet and engage customers professionally, provide exceptional service, and build lasting relationships.
Identify customer needs and offer appropriate bank products and services.
Develop customer relationships through personalized service and proactive outreach, assisting with routine and complex banking needs.
Resolve customer concerns and issues promptly.
Promote and cross-sell bank products; explain product offerings, provide tailored financial advice, and refer customers to other business lines as appropriate.
Open and manage a variety of accounts and assist with account maintenance, including updating information, processing stop payments, and handling transfers.
Assist customers with online banking services and digital banking tools.
Refer customers with credit needs to the appropriate banker or line of business.
Process transactions accurately, balance the cash drawer, and ensure transactions are correctly recorded at the end of each shift.
Follow bank policies, procedures, and regulatory requirements to ensure transaction accuracy and security.
Protect confidential customer information and comply with privacy regulations.
Monitor for potential fraud or suspicious activity and follow bank procedures to address it.
Assist with branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports.
Support branch leadership with daily operations, including opening and closing procedures and adherence to security standards.
If lending, maintain current NMLS registration; attain active registration immediately upon employment if it is not active on the hire date.

Benefits

401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Long-term disability
Supplemental voluntary life insurance
Short-term disability
Wellness incentives
Employee assistance program
Pre-tax health savings accounts
Flexible spending accounts
Bonus or incentives may be available based on company and individual performance.