Relationship Banker II Float - Charleston Area

TD • Mount Pleasant, SC

6d • $24 - $34 • Onsite

About The Position

The Relationship Banker II Float works across multiple bank locations to deliver TD’s relationship-driven banking experience. The role builds and sustains client relationships by providing personalized banking solutions that support long-term financial goals. It is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while maintaining TD’s risk and regulatory standards.

The banker leads client conversations across walk-in, appointment, and outbound opportunities, identifies expressed and unexpressed needs, and provides tailored guidance on a broad range of products and services. The role handles more complex client scenarios, collaborates with partners and makes effective referrals, including for mortgage solutions. It also serves as a client advocate, ensuring continuity, follow-through, accurate documentation, and compliance with applicable policies and regulations.

This position requires flexibility to work at different locations and same-day travel among multiple locations within a designated area. It is classified as a loan originator and mortgage loan originator role, with applicable eligibility, registration, and background-check requirements.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to adapt to different locations and environments with agility, teamwork, and flexibility.
• Ability to travel on the same day to multiple work locations within a designated area.
• Demonstrated ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills and ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, independently organize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through leads management, outbound outreach, and identification of opportunities to meet clients’ financial objectives.
• Engage clients across walk-in, appointment, and outbound opportunities, using purposeful discovery and active listening to identify expressed and unexpressed needs.
• Use TD systems and tools to identify suitable solutions and next steps, document client information, and follow through on commitments and partner hand-offs.
• Provide clear, tailored guidance on banking products and services, explaining options, benefits, and risks to support informed client decisions.
• Manage complex client scenarios with a holistic understanding of client goals and financial position, collaborating with partners and executing referrals effectively.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Act as a client advocate through personalized guidance, ongoing engagement, proactive outreach, and continuity of service.
• Resolve client concerns end-to-end where possible and escalate issues in a timely manner when needed.
• Acquire, retain, and grow client relationships while balancing client needs with risk and compliance requirements.
• Follow and reinforce policies, procedures, regulatory requirements, AML standards, identification verification, authentication, and documentation practices.
• Identify discrepancies, material changes, and risk indicators, and escalate them in accordance with policy and procedure.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training, strengthen risk and compliance knowledge, and contribute to team development by sharing insights and best practices.
• Collaborate with colleagues and partners, contribute to a positive work environment, and demonstrate TD leadership behaviors.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and access to an online learning platform.
• Base salary and variable compensation or incentive awards, potentially including cash and/or equity incentive awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED