Relationship Banker I (20) North Mt. Pleasant

TD•Mount Pleasant, SC

3d•$23 - $29•Onsite

About The Position

The Relationship Banker I is a banking professional who delivers TD’s relationship-driven banking experience by helping clients work toward their financial goals through personalized solutions that support financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while meeting TD’s risk and regulatory standards. Based in a bank location, the banker engages clients through walk-in opportunities, lead management, and outbound outreach. They discover client needs, explain relevant options and risks in clear language, recommend suitable products or services, and establish follow-up steps. The role also provides ongoing guidance on TD products, services, and digital capabilities, handles mortgage inquiries and referrals, and supports clients’ everyday banking and financial wellness. The banker is accountable for a welcoming, personalized client experience and for resolving concerns or escalating them when needed. They maintain accurate documentation, follow applicable policies and regulations, protect client information, and identify and escalate potential risk indicators. The role includes completing required training, sharing practices with colleagues, and collaborating as a member of the team.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
Experience educating clients about products and services in a consultative manner.
Ability to communicate clearly and effectively with clients and colleagues.
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
Sound judgment and problem-solving skills in client interactions.
Basic proficiency with Microsoft Office or similar workplace technologies.
Ability to complete required job-related training upon hire.
Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
Eligibility for NMLS registration as a mortgage loan originator under the SAFE Act and implementing regulations.
Satisfactory criminal background and credit report checks, and required statements or certifications concerning administrative, civil, or criminal findings by government agencies or authorities.

Nice To Haves

Teller or cash-handling experience in a financial institution.
Notary license, or ability to obtain one.

Responsibilities

Acquire clients at a bank location through walk-in engagement, lead management, and outbound outreach.
Conduct goals-based discovery to understand client needs and priorities.
Explain relevant banking options, features, benefits, and potential risks in clear, transparent language.
Recommend personalized solutions and connect clients with appropriate products, services, or partners.
Establish next steps and follow up to support client relationships and financial progress.
Educate clients about TD products, services, and digital capabilities.
Build client relationships through consistent, personalized interactions.
Accept mortgage inquiries, refer clients for mortgage solutions, and participate in other residential lending activities.
Deliver a welcoming client experience and serve as the primary point of accountability for client concerns, resolving them where possible or escalating them promptly.
Identify opportunities to deepen client relationships, improve outcomes, and support acquisition and retention.
Accurately capture client information and documentation while balancing client needs with risk and compliance requirements.
Follow operational guidelines, AML laws, regulatory requirements, authentication standards, and identification-verification procedures.
Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Share insights, lessons learned, and best practices with the team; collaborate with colleagues and partners.
Participate in performance and development activities and contribute to a positive, inclusive work environment.
Model TD’s code of conduct, ethical standards, brand, and client strategy.