Relationship Banker

M&T Bank•York, PA

10d•$21 - $34•Onsite

About The Position

The Relationship Banker is the branch focal point for sales, service, and referral opportunities in support of branch goals and activity requirements. The role helps manage customer flow and specializes in the branch customer experience through lobby management and servicing and sales interactions with retail and business customers. The banker identifies customer needs through the bank’s retail sales process, offers proactive basic sales solutions, and refers complex needs to the appropriate team member or partner. The position supports relationship management, sales processes, and risk management. It involves assessing customer profiles, identifying sales opportunities, opening accounts, making lead-focused outbound calls, preparing for and conducting appointments, following up with customers, and completing service interactions. The banker stays current on operational, product, and system changes and supports the branch’s efforts to manage preventable losses and reduce fraudulent activity. The role requires compliance with company and regulatory standards, including applicable audit and risk controls, fraud prevention, Know Your Customer (KYC), and Customer Identification Program (CIP) requirements. The Relationship Banker must meet and maintain registration requirements under the Federal SAFE Act. The position also promotes an environment that supports belonging and reflects the M&T Bank brand.

Requirements

High school diploma or equivalent (GED) and at least 2 years of proven retail sales, call center, customer service, and/or telesales experience; alternatively, a high school diploma or equivalent (GED) and at least 1 year of proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Well-organized, with time management and prioritization skills.
Demonstrated financial services product knowledge.
Ability to communicate with tact and diplomacy with internal and external customers.
Proficiency with internet user-level technology.
Ability to stand for long periods.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.
Ability to use a fax machine, telephone system, copier, and other communication tools.
Must meet and maintain registration requirements under the Federal SAFE Act.

Nice To Haves

Associate degree.
Notary public license.
Bilingual ability based on branch needs.

Responsibilities

Assess customer profiles and identify sales opportunities, open accounts, and make lead-focused outbound calls.
Research customer profiles to identify ways to add value to banking relationships and discuss customers’ financial goals.
Identify customers’ financial needs and present appropriate product and service options, working cooperatively with internal business partners.
Proactively contact clients by email or phone to follow up and educate them about products and services that may address their needs.
Onboard new customers through customer outreach, regardless of the available channel or who opened the account.
Build trust with existing clients through regular proactive outreach.
Schedule appointments for the following week and hold appointments each week.
Prepare for scheduled customer meetings and sales interactions using a pre-call plan.
Perform customer servicing interactions and support lobby management and customer flow.
Follow the sales process, including profile and pre-call planning, outreach, appointment preparation, customer interaction, and follow-up.
Adhere to applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational, product, and system changes or enhancements, and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Meet and maintain registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.