Relationship Banker

M&T Bank•Pikesville, MD

10d•$23 - $38•Onsite

About The Position

The Relationship Banker is the branch focal point for customer sales, service, and referral opportunities, supporting branch goals and activity requirements. The role manages customer flow and specializes in the branch customer experience through lobby management and interactions with retail and business customers. The banker identifies customers’ needs through the bank’s retail sales process, provides proactive basic sales solutions, and refers complex needs to appropriate team members or partners. The position also supports relationship growth, customer onboarding, and risk management, and requires maintaining registration requirements under the Federal SAFE Act.

Requirements

High school diploma or equivalent (GED) and at least 2 years of proven retail sales, call center, customer service, and/or telesales experience; alternatively, a high school diploma or equivalent (GED) and at least 1 year of proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Proven ability to provide exceptional customer service.
Well-organized, with time-management and prioritization skills.
Demonstrated knowledge of financial services products.
Ability to communicate tactfully and diplomatically with internal and external customers.
Proficiency with internet user-level technology.

Nice To Haves

Associate degree.
Notary public license.
Bilingual ability based on branch needs.

Responsibilities

Support relationship management through customer assessments, sales-opportunity profiling, account opening, and lead-focused outbound calling.
Follow the sales process, including profile and pre-call planning, outreach, appointment preparation, customer interactions, and follow-up.
Support risk management through audit requirements, fraud prevention, Know Your Customer (KYC), and Customer Information Profile (CIP) practices.
Research customer profiles to identify ways to add value to banking relationships and transition to discussions based on customers’ financial goals.
Identify customers’ financial needs and present appropriate product and service options, working cooperatively with internal business partners.
Proactively contact clients by email or phone to follow up and explain value-added products and services that address their needs.
Onboard new customers through outreach, regardless of the channel or the individual who opened the account.
Build trust with existing clients through regular, proactive outreach.
Schedule appointments for the following week and hold appointments each week.
Prepare for scheduled appointments and sales interactions using a pre-call plan.
Perform customer servicing interactions.
Follow applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and addressing applicable issues raised by external regulators.
Stay current on operational, product, and system changes or enhancements, and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Meet and maintain registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.