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About The Position

Requirements

• Manage and respond to HR employee inquiries through ServiceNow HR Service Desk, email, and Slack messages with guidance from HR Operations team members, leveraging AI-assisted workflows and self-service tools.
• Track, prioritize, and resolve HR service cases in ServiceNow, ensuring timely follow-up and documentation.
• Process HR-related actions including data entry for employee transitions, new hire setup, and organizational changes in Workday HCM; meet established SLAs for case resolution and data accuracy.
• Manage onboarding and offboarding case tasks in ServiceNow, such as reviewing new hire paperwork, verifying I-9 documentation, organizing electronic employee files, and processing terminations.
• Respond to HR service requests related to HR policies, benefits, employee data changes, employment verification, audits, position descriptions, time tracking, and other questions independently; more complex cases may involve collaboration with/escalation to senior team members.
• Maintain organized electronic employee files and handle confidential information with professionalism and discretion.
• Participate in team meetings and training sessions to develop knowledge of Workday, ServiceNow, and HR operations best practices.
• Complete all assigned projects, tasks, and training requirements in a timely manner.
• Perform other duties as assigned to support the HR Operations team.

Nice To Haves

• Pursuing HR certification (SHRM-CP, PHR) is a plus

Responsibilities

• Manage and respond to HR employee inquiries through ServiceNow HR Service Desk, email, and Slack messages with guidance from HR Operations team members, leveraging AI-assisted workflows and self-service tools.
• Track, prioritize, and resolve HR service cases in ServiceNow, ensuring timely follow-up and documentation.
• Process HR-related actions including data entry for employee transitions, new hire setup, and organizational changes in Workday HCM; meet established SLAs for case resolution and data accuracy.
• Manage onboarding and offboarding case tasks in ServiceNow, such as reviewing new hire paperwork, verifying I-9 documentation, organizing electronic employee files, and processing terminations.
• Respond to HR service requests related to HR policies, benefits, employee data changes, employment verification, audits, position descriptions, time tracking, and other questions independently; more complex cases may involve collaboration with/escalation to senior team members.
• Maintain organized electronic employee files and handle confidential information with professionalism and discretion.
• Participate in team meetings and training sessions to develop knowledge of Workday, ServiceNow, and HR operations best practices.
• Complete all assigned projects, tasks, and training requirements in a timely manner.
• Perform other duties as assigned to support the HR Operations team.

Benefits

• Volunteer time off allows employees to support and give back to our communities.