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Underwriting Support Specialist I

Texas Mutual Insurance CompanyAustin, TX
Hybrid

About The Position

At Texas Mutual, named a best company to work for in Texas, we are on a mission to build a stronger, safer Texas. As the leading workers’ compensation provider in Texas, we help injured workers return to a productive life, give businesses the tools to thrive, invest in our communities, and empower our employees to do their best work. As an Underwriting Support Specialist I, you will play a key role in supporting underwriting operations by processing activities that help fulfill the needs of our customers. Success in this role not only depends on the timeliness and accuracy of your work but also on your ability to build strong relationships and deliver excellent customer service. If you are someone who excels at time management, acts with a sense of urgency, values accuracy, and takes pride in fostering positive working relationships, we want to hear from you! Apply today!

Requirements

  • High school diploma.
  • 2-4 years of experience in data entry, clerical, customer service, or insurance experience or equivalent education, training, or experience.
  • Can type at least 35 words per minute.
  • Strong organizational and communication skills.
  • Attention to detail and ability to manage multiple tasks.
  • Willingness to adapt as processes and systems evolve.

Responsibilities

  • Support field underwriting by responding to routine inquiries and requests for assistance from internal and external stakeholders.
  • Utilize company systems to process applications, quotes, issue policies and changes, and manage cancellations and reinstatement.
  • Enter and maintain accurate policyholder and agent records, completing transactions within established time and quality standards.
  • Review requests, identify necessary actions, and consult internal resources to locate and update missing information in company systems.
  • Generate and distribute standard underwriting reports, such as loss run data, as requested by management, underwriting staff, policyholders, and agents.
  • Analyze workload and prioritize tasks to effectively meet customer needs and service standards.
  • Collaborate with underwriting staff to support the overall efficiency of the underwriting process and assist in special projects as needed.

Benefits

  • Annual performance bonus and merit-based pay increase
  • Lifestyle Savings Account ($1,000 per year)
  • Automatic 4% employer contribution to retirement plan
  • 401k plan with 100% employer match up to 6%
  • Student loan repayment matching in 401k plan
  • Three weeks’ time off for vacation
  • Nine paid holidays and two personal days each year
  • Day one health, Rx, vision and dental insurance
  • Life and disability insurance
  • Flexible spending account
  • Pet insurance and pet Rx discounts
  • Free on-site gym, fitness classes, and health and wellness resources
  • Free identity theft protection
  • Free student loan repayment and refinancing consultation
  • Professional development and tuition reimbursement
  • Employee referral bonus
  • Free onsite snacks

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

251-500 employees

Career Resources

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