Ramp & Customer Service Agent
Horizon Air • Pullman, WA6d • Onsite
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Ramp & Customer Service Agent
Horizon Air•Pullman, WA
•Onsite
About The Position
The Ramp & Customer Service Agent performs both above- and below-wing duties, including guest interactions and ramp functions. The role supports guests throughout their airport experience, helps move baggage and cargo, and performs aircraft servicing and security tasks. Agents work in a fast-paced environment and outdoors in all types of weather. They may be assigned varying duties by management to support complete guest satisfaction. The position is part-time, with a schedule of 15 to 30 hours per week. Weekend and holiday availability is required. The starting wage is $18.27 per hour and is non-negotiable. Employees working a split shift receive a $2.25 per hour differential, for an effective rate of $20.52 per hour during that shift arrangement. Paid training may require overnight travel.
Requirements
- Strong written and verbal communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Valid, unexpired driver’s license issued by a U.S. state, U.S. territory, or the District of Columbia.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 words per minute.
- Ability to consistently lift 50 pounds.
- Ability to stand for long periods and bend, stoop, squat, reach, and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to participate in paid training that may require overnight travel.
- Depending on work location, ability to obtain USPS Mail Handling Certification.
- Ability to obtain airport security clearance and maintain good standing to keep the required SIDA badge.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the United States.
Nice To Haves
- At least one year of customer service or community service experience.
Responsibilities
- Assist guests with travel needs, including answering inquiries, handling baggage, ticketing, checking in passengers, and boarding flights.
- Perform below-wing functions outdoors in all types of weather, including transporting baggage and cargo, loading and offloading luggage and cargo, aircraft marshaling, aircraft pushback, and aircraft deicing.
- Perform aircraft grooming and security searches.
- Perform boarding and gate duties, including assisting and directing guests, making announcements, and processing standby and upgrade requests.
- Process and secure guest luggage and file and maintain claims for damaged, delayed, or pilfered luggage.
- Load and offload luggage and cargo using conveyor belts.
- Perform duties of varying capacities as assigned by management to ensure guest satisfaction.
- Perform other duties as assigned.
Benefits
- Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
- Medical, dental, and vision benefits.
- 401(k) match program.
- Annual bonus plans.
- Holiday and paid time off.
- Split-shift differential of $2.25 per hour when working a split shift.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
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