Quality Specialist Jobs

About The Position

Requirements

• At least three years of full-time, or equivalent part-time, professional experience in real estate management, property management, public housing program management, public housing program development or public housing program administration, or any equivalent combination of the required experience and the substitutions below.
• An Associate's degree with a major in real estate, public administration, business administration or business management may be substituted for a maximum of one year of the required experience.
• A Bachelor's degree in real estate, public administration, business administration or business management may be substituted for a maximum of two years for the required experience.
• A Master's or higher degree with a major in public administration, business administration or business management may be substituted for the required experience.
• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
• Based on assignment, possession of a current and valid Massachusetts Motor Vehicle Operator's License may be required.

Nice To Haves

• Knowledge of housing program principles, practices, and terminology.
• Knowledge of federal and state rental assistance program requirements and housing administration practices.
• Knowledge of methods used to review and verify program documentation for completeness and accuracy.
• Knowledge of general office procedures and recordkeeping practices.
• Knowledge of methods used in the preparation of reports, spreadsheets, charts, and tables.
• Ability to understand, explain, and apply laws, regulations, policies, procedures, and guidelines governing assigned program activities.
• Ability to review records and documentation and identify discrepancies, omissions, or inconsistencies.
• Ability to gather information through review of records, reports, and discussions with program staff.
• Ability to compile, organize, and maintain data and records.
• Ability to prepare written summaries, reports, and correspondence.
• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain effective working relationships with agency staff, Regional Administering Agencies, and external stakeholders.
• Ability to provide information and guidance regarding established policies and procedures.
• Ability to exercise sound judgment and maintain confidentiality.
• Ability to work independently and as part of a team.
• Ability to use computer applications including Microsoft Office products and database systems.
• Knowledge of the principles underlying civil rights, fair housing, and equal opportunity programs.
• Travel throughout the Commonwealth will be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent form another state.

Responsibilities

• Assist with compliance monitoring and quality control activities for federal and state rental assistance programs.
• Assist with the preparation of monitoring reports, correspondence, and corrective action tracking documents.
• Compile, organize, and maintain monitoring records, review documentation, and support materials.
• Assist with identifying potential compliance concerns and elevating findings to supervisory staff for review and determination.
• Conduct tenant file reviews, waiting list reviews, project-based voucher reviews, and other quality control reviews using established monitoring procedures.
• Assist with desk audits and on-site reviews of Regional Administering Agencies (RAAs) and document review results for supervisory review.
• Provide information and technical assistance to RAA staff regarding established program requirements, documentation standards, and quality control procedures.
• Support the development and delivery of training materials, webinars, guidance documents, and technical assistance resources.
• Assist with the collection, compilation, and organization of program performance and compliance data.
• Assist with special monitoring projects, policy implementation reviews, and program integrity initiatives.
• Maintain knowledge of U.S. Department of Housing and Urban Development (HUD) regulations, Administrative Plan requirements, Moving to Work policies, and agency guidance applicable to assigned programs.
• Participate in meetings, training, and workgroups related to quality control and compliance activities.
• Perform other duties as assigned.

Benefits

• Comprehensive Benefits
• An outstanding suite of employee benefits that add to the overall value of your compensation package.
• A work experience that supports you, your loved ones, and your future.