Quality Specialist Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent experience in a related field.
• Ability to communicate effectively verbally and in writing.
• Ability to manage time effectively.
• Ability to manage multiple database programs and generate specialized reports.
• Strong problem-solving and solution-oriented capabilities, analytical skills, and ability to maintain a high degree of statistical accuracy.
• Proficiency in basic computer use, Microsoft Windows, Microsoft Office (Word, Excel, and PowerPoint), HMIS systems similar to Clarity or CHAMP, and Google Apps.
• Knowledge of social service quality assurance standards, including HUD standards.
• Ability to gather, analyze, synthesize, and classify information; transcribe, enter, and post data.
• Ability to prioritize work, multitask, adapt to changing demands, and work effectively under time constraints.
• Ability to respond effectively to sensitive inquiries or complaints.
• Complex reading and writing skills, sound judgment and decision-making, and problem-solving skills.
• High concentration and attention to detail for extended periods.
• Ability to interact with employees, residents, customers, and members of the public.
• Ability to perform the physical activities described, including prolonged sitting and standing, movement between locations, stairs, bending and reaching, and occasional lifting or moving of objects.
• Ability to see, hear, and speak clearly to communicate, perform administrative work, and drive motor vehicles.
• Possess a valid California driver's license and access to a properly registered vehicle is strongly desired.
• Travel to program sites and off-site meetings.

Nice To Haves

• Knowledge of DHS guidelines and experience in mental health or homeless services.
• Knowledge or experience with development languages such as JavaScript, Google Apps Script, JSON, Python, HTML, or CSS.
• Knowledge of SQL.
• Knowledge and experience with SQL languages and databases similar to PostgreSQL.
• Experience with data entry and outcomes reporting.
• Experience working with relational database systems.
• Experience in a social service setting.
• Experience in a research setting.
• Experience conducting audits of social service charts or documentation.
• Valid California driver's license and access to a properly registered vehicle.

Responsibilities

• Assist staff with HMIS data cleanup to improve data integrity.
• Monitor and analyze data quality for assigned programs.
• Ensure required program paperwork is completed and entered into participant master files in a timely manner.
• Provide administrative and technical support to program staff.
• Complete monthly reports and documentation required by Union Station Homeless Services and program funders.
• Develop and update program-specific quality assurance processes and procedures to support contract, HIPAA, and confidentiality-law compliance and efficient workflows.
• Support and train staff in Clarity and CHAMP data entry and data integrity practices.
• Review quarterly reports to ensure performance targets are being met.
• Analyze and interpret reports to identify and correct discrepancies in report logic or HMIS data.
• Conduct monthly peer reviews to support quality assurance, identify training needs, and ensure understanding of programmatic needs.
• Develop and maintain a program compliance list tracking issues and responsible parties.
• Compile data and build internal reports for monitoring and data integrity purposes.
• Serve, conjointly with the Manager, Data and Outcomes, as a liaison between Union Station Homeless Services and the City of Pasadena, LAHSA, United Way, and other funders to provide outcomes information.
• Evaluate records management systems and develop new or improved methods for efficient handling, accuracy, consistency, and audit readiness.
• Support external auditors to facilitate efficient reviews of program materials.
• Assist Program Managers and Directors with new contract implementation, including establishing systems, developing forms, and training staff on quality assurance and outcome guidelines.
• Perform other duties as assigned.