Quality Assurance Specialist - Palm Desert Resort

Hilton Grand Vacations•Palm Desert, CA

21d•$30 - $32

About The Position

The Quality Assurance Specialist serves as the primary liaison between customers and the contractual aspects of their purchases, guiding new owners through closing documents and supporting a seamless ownership experience. The role helps customers understand paperwork and contracts, supports them through the reservation process, and addresses concerns to build confidence in their purchase. It also includes post-sale follow-up to help minimize cancellations, collaboration with Sales and Hospitality teams, and providing owners with technical support and advice about product features and associated services. The position is based at Palm Desert Resort and pays $30–$32 per hour, depending on experience.

Requirements

At least 1 year of customer service experience.
Active California Notary Public Commission.
High school diploma or GED.
Ability to work flexible schedules, including mornings, evenings, weekends, and holidays.
Strong ability to efficiently resolve complex customer service issues.

Nice To Haves

More than 1 year of experience notarizing contract documents.
BA/BS/Bachelor's Degree.
At least 2 years of supervisory experience.
Active California real estate license.

Responsibilities

Ensure new owners understand their paperwork and contracts; guide them through the reservation process and address concerns to improve their confidence in their purchase.
Take ownership of post-sale follow-up to minimize cancellations and ensure a smooth transition for new owners.
Collaborate with the Sales and Hospitality teams to uphold outstanding customer service standards.
Offer technical support and advice to owners regarding product features and associated services.