Client Advisor - Palm Desert

Bucherer USA•Palm Desert, CA

1d•$20 - $25

About The Position

The Client Advisor provides an outstanding client experience while meeting or exceeding sales objectives. The role creates a positive, inviting, elevated store environment for discerning clients through knowledgeable and enthusiastic service, appealing displays, and clean, well-lit stores with an appropriate selection of watches and jewelry. Client Advisors also help clients with servicing new or existing watches. The position focuses on building long-term, trust-based client relationships through attentive service, strategic follow-up, and use of the CRM system and related tools. It also involves addressing escalated client issues diplomatically, supporting sales and store operations, and collaborating with the Operations and Service Departments and other Client Advisors.

Requirements

Passion for building clientele and selling.
Exemplary integrity and professionalism.
Ability to work a flexible schedule throughout the week.
Polished, professional appearance and a positive attitude.
Ability to meet and exceed company-assigned goals, metrics, and objectives.
At least 3 years of relevant experience; luxury-market sales experience is preferred.
Excellent communication, interpersonal, and customer-relations skills.
Sales-driven and results-oriented.
Team-player approach.
Adaptability and an attitude of continuous learning.

Nice To Haves

Prior watch and fine jewelry experience is helpful but not required.
Bachelor’s degree or equivalent in business or a related discipline preferred.
Bilingual language proficiency is a plus for serving the international customer base.

Responsibilities

Create a positive, inviting, elevated environment for clients and provide an outstanding client experience.
Greet clients, listen to their needs, ask discovery questions, and build trust through product knowledge and service.
Understand store and company-wide inventory and create client excitement about products.
Explain client benefits and use available tools, including CRM, the Watch Protection Plan, trade-ins, and Bucherer 1888 Financing, to support sales.
Partner with other Client Advisors when appropriate to complete a sale.
Use the CRM system to collect client information and develop ongoing relationships; follow up with clients as appropriate.
Process sales and payments accurately and in accordance with policy, coordinating with Operations as applicable.
Complete warranty information and coordinate watch sizing, cleaning, and setting with the Service Department.
Gift-wrap purchases and prepare them for shipment when required; follow up with clients after purchases.
Resolve client issues diplomatically and help ensure positive service experiences.
Attend training sessions to improve product knowledge.
Support the Service Department by escorting clients, accepting repair orders when needed, and assisting clients picking up repairs.
Meet or exceed monthly, quarterly, and annual sales objectives; understand daily targets and their relationship to weekly and monthly goals.
Maximize percentage to retail and maintain balanced sales across watch and jewelry brands and product categories.
Develop long-term client relationships through appropriate CRM follow-up, including cards, merchandise updates, and event or campaign invitations.
Accept and incorporate managers’ constructive advice to improve sales performance.
Follow store security procedures and company dress code.
Set up cases and windows, maintain a clean and attractive store, and collaborate respectfully with team members.
Arrive on time and help open or close the store depending on the shift.
Work hands-on with the team to meet operational and organizational needs.