Quality Assurance Specialist-Med Supply

Numotion•Houston, TX

21d

About The Position

The Quality Assurance Specialist is responsible for ensuring the accuracy, quality, and compliance of billing and collections processes within Shared Services. The role conducts audits, analyzes performance trends, and partners with leaders to improve quality outcomes, regulatory compliance, and revenue cycle performance. As a subject matter expert, the Specialist provides actionable insights, training, and recommendations to improve team performance, reduce errors, and support timely and accurate reimbursement. The role also supports customer service for internal and external customers, provides solutions to customer concerns, and handles confidential information in accordance with Numotion policies and federal regulations. Duties may change based on organizational needs or management direction.

Requirements

High school diploma or GED.
At least 2 years of experience in quality assurance, auditing, or a related role.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Strong analytical, organizational, and problem-solving skills.
Effective written and verbal communication skills.
Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.
Ability to read, understand, and carry out written and verbal instructions.
Ability to perform bending, twisting, stooping, reaching, and lifting materials weighing up to 20 pounds.

Nice To Haves

Experience in healthcare billing, collections, or reimbursement processes.
Associate’s degree or higher.
Experience in the DME or healthcare reimbursement industry.
Experience analyzing data and producing reports or dashboards.
Familiarity with payer requirements, compliance standards, and revenue cycle processes.

Responsibilities

Conduct internal audits of billing and collections processes to verify adherence to payer, regulatory, and company standards.
Identify compliance risks, documentation gaps, and process deviations, and escalate issues as appropriate.
Maintain audit documentation and complete audit activities accurately and on time.
Analyze audit results to identify trends, root causes, and performance gaps.
Develop and maintain reports and dashboards to track quality metrics and progress over time.
Provide leadership with insights to support data-driven decision-making.
Identify systemic process issues affecting quality, accuracy, or efficiency.
Recommend and support implementation of process improvements to reduce errors and rework.
Partner with leadership to align quality initiatives with operational and business goals.
Develop and deliver training based on audit findings and identified gaps.
Provide ongoing coaching and feedback to Customer Care Representatives and Billing & Collections team members.
Support onboarding and mentoring of new team members as assigned.
Partner with Shared Services, Compliance, and Operational leaders on quality and performance initiatives.
Participate in projects affecting billing integrity, compliance, or customer experience.
Stay current on payer requirements, regulatory updates, and industry best practices.
Perform work with integrity and in accordance with Numotion’s Leadership Principles, mission, and values.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent customer service to internal and external customers and address customer concerns.