Program Specialist Jobs

About The Position

Requirements

• A high school diploma or its equivalent and seven (7) years of professional or technical experience in consumer complaint program work, business administration, customer or public relations, investigations; or administrative work and/or professional regulation, or a field related to the area of responsibility.
• A bachelor's degree (4 years) from an accredited college or university and three (3) years professional experience in consumer complaint program work, business administration, customer or public relations, investigations; or administrative work and/or professional regulation, or a field related to the area of responsibility.
• A master's degree (6 years) from an accredited college or university can substitute for one (1) year of the required experience.
• Requires possession of a valid Driver’s License.
• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
• Required to travel up to 10% of the work period.
• Must be willing to obtain additional training appropriate to job functions.
• Occasional travel required.
• Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.
• Knowledge of federal child nutrition programs
• Effective verbal and written communication, human relations and organizational skills
• Skill in providing excellent customer service to both internal and external customers
• Skill in operating a personal computer with word processing and spreadsheets software
• Skill in understanding and evaluating fiscal data and documentation
• Ability to analyze problems, evaluate alternatives, and recommend effective solutions
• Ability to interpret policies, procedures, and regulations and evaluate data for conformity with those requirements
• Ability to work in a setting requiring self-motivation/cooperative decision-making and to work effectively with diverse groups of people
• Ability to work effectively under pressure and meet strict deadlines while maintaining extreme attention to detail
• Ability to multi-task in a fast-paced environment
• Ability to plan, organize and work independently, as well as within a team environment
• Ability to adapt successfully and quickly to change and deliver quality results in a timely manner
• Ability to exercise sound judgment and discretion
• Ability to maintain highest level of confidentiality

Responsibilities

• Serves as the primary application point of contact for potential and/or current program sponsors to provide assistance in completing the application for participation.
• Analyzes and processes a high volume of program applications.
• Tracks the potential program sponsors’ application status and correspondence using the Florida Automated Nutrition System (FANS).
• Prepares and provides timely application status updates to division staff and program supervisors.
• Routes as appropriate permanent agreements of program sponsors for approval.
• Tracks permanent agreements through execution to initiate sponsor’s program operations.
• Determines the eligibility of potential program sponsors to participate in CNPs by ensuring compliance with state and federal program policies, procedures, and regulations.
• Ensures sponsors have completed a timely initial or renewal application as required.
• Reviews and approves all received documentation.
• Assesses administrative capability of potential program sponsors through analysis of the application for participation and supporting documentation.
• Provides assistance to sponsors in maintaining an accurate online sponsor database.
• Assists sponsors in completing, changing, and updating information contained within the division’s administrative files.
• Ensures all administrative files are certified, complete, up to date, and accurate for all assigned sponsors.
• Documents timely follow-up regarding deficient or noncompliant application packets or files.
• Recommends the denial of applications, in coordination with the Program Integrity Section, based on capability assessments.
• Prepares, edits, proofs, and distributes official correspondence, forms, and other documents as necessary.
• Maintains a record keeping and filing system for application materials, including correspondence, forms, and documents in accordance with the department’s records management policies.
• Prepares appeal documents and testifies at appeal hearings regarding application denials.
• Provides technical support to potential and/or current program sponsors on the use of the FANS system.
• Provides input in the development and implementation of division policies and procedures related to program eligibility and application materials.
• Assists with the emergency management functions of the division during periods of disaster.
• Performs other related duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers