Program Support Specialist

Catholic Charities of Northeast Kansas, INC.•Kansas City, KS

About The Position

The Program Support Specialist promotes and supports the mission of Catholic Charities of Northeast Kansas by assisting the Family Support Site Manager with daily oversight of the food pantry, administrative activities, and volunteer management within an assigned Family Support Center. The role supports direct service delivery, site operations, client and volunteer records, donated goods, and responses to on-site incidents. The organization embraces a diverse workforce and a broad definition of neighbor. Employees are not required to be Catholic, but are expected to understand their representative role in the Archdiocesan Church and not publicly oppose Catholic teachings or specified positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops.

Requirements

Demonstrated passion for the mission of Catholic Charities.
Willingness to perform in accordance with the agency’s values of love, patience, kindness, faithfulness, self-control, and joy.
Employees are not required to be Catholic, but must understand that they are visible representatives of the Archdiocesan Church and may not publicly oppose Catholic teachings or publicly advocate positions in conflict with Catholic teaching or specified positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops, including through public speech, demonstrations, writing, social media, or other digital technologies.
Must complete VIRTUS training, background screening, drug testing, and ongoing training as required.
High school degree or equivalent.
Excellent time-management skills and ability to prioritize work.
Attention to detail and problem-solving skills.
Must have or be willing to receive training in basic crisis intervention techniques to de-escalate potentially volatile situations.
Ability to work with people from diverse backgrounds.
Strong organizational skills and ability to multitask.
Excellent interpersonal skills and ability to communicate with and respect people from varied social, economic, and ethnic backgrounds.
Computer skills, including Outlook email, Microsoft Office, data entry, and phone skills.
Most duties require prolonged sitting; occasionally must stoop, kneel, crouch, or crawl.
Must use a computer, involving repetitive keyboard and mouse motions and prolonged viewing of a screen.
Must frequently lift and/or move up to 10 pounds and occasionally lift or move up to 50 pounds, or find assistance to do so.

Nice To Haves

Two-year Associate degree preferred.
Spanish-speaking skills preferred.

Responsibilities

Train, guide, and provide ongoing support to volunteers delivering direct services, working with the Site Manager to uphold organizational mission, values, and standards.
Provide direct-service coverage as needed to support daily site operations and service delivery.
Assist with administrative tasks that support daily site operations.
Maintain knowledge of site policies, procedures, and third-party partner requirements, and guide volunteers in following them.
Receive, sort, stock, and organize deliveries and donations to maintain orderly, accessible, well-stocked shelves.
Greet clients, volunteers, and guests in a positive and professional manner.
Reconcile intake information daily to ensure it is complete, timely, and accurate.
Guide and support volunteers with daily data entry in Apricot and other database systems as needed.
Maintain organized, up-to-date filing systems for client intake documentation and related records.
Monitor and maintain office equipment, supplies, and storage areas.
Coordinate with the Family Support Center Site Manager on deposits from in-kind donations.
Coordinate with the Family Support Center Site Manager to complete and manage office maintenance requests.
Assist staff and volunteers during high-volume periods.
Respond to on-site crises and provide immediate support and de-escalation when necessary.
Follow up with the Site Manager on significant incidents and complete required incident documentation.
Help identify patterns or recurring concerns that may require additional intervention.
Perform other duties as assigned.