Communications Specialist – Livermore Information Technology Program

LLNL•Livermore, CA

2d•$95,820 - $140,712•Hybrid

About The Position

Lawrence Livermore National Laboratory is hiring a Communications Specialist to support the Livermore Information Technology Program (LivIT). The role works with administrative, management, and IT staff to develop knowledge base articles, operational communications, IT services promotions, and communication plans for technical and non-technical internal audiences. It sits in the Technical Information Department within the Business Directorate and is matrixed to LivIT. The position may be filled at either the G04.2 or G04.3 level, depending on the candidate’s knowledge and experience, with additional responsibilities at G04.3. The specialist creates and edits content for complex projects across web, ServiceNow, and other media; translates technical information into accessible communications; coordinates contributors and multiple projects; and develops project plans and schedules while meeting cost, schedule, and quality commitments. At G04.3, the role also develops complex multi-author technical communications and manages complex projects, including defining communications strategies, messages, audiences, and deliverables. The position offers a hybrid schedule, with the flexibility to work from home one or more days per week. It is a career-indefinite position open to Laboratory employees and external candidates. A DOE Q-level security clearance is required and requires U.S. citizenship.

Requirements

Ability to secure and maintain a U.S. DOE Q-level security clearance; U.S. citizenship is required for this clearance.
Bachelor’s degree in English, communications, information technology, journalism, marketing, a scientific or technical discipline, or a related field, or an equivalent combination of education and communications experience.
Experience translating complex scientific and technical information for diverse users through planning, developing, organizing, and writing content across communication platforms, including web and digital media.
Experience using professional writing and editing techniques across media, with comprehensive knowledge of technical language, usage, and style conventions.
Advanced knowledge of and experience with style conventions, professional principles, and technical communication practices and standards.
Significant experience with Microsoft Office and Adobe software tools, particularly templates, charts, and presentation formats.
Strong interpersonal and customer service skills, including the ability to work independently and in a demanding team environment, meet tight deadlines, and manage competing priorities.
Advanced written and verbal communication skills.
Strong understanding of the costs, processes, timelines, and specifications involved in technical communications projects.
At G04.3, significant writing and editing experience across a wide variety of scientific or technical areas.
At G04.3, project management experience leading complex, multifunctional communications projects and teams across technical groups, including establishing cost, schedule, and quality commitments.
At G04.3, experience collaborating with senior managers, clients, team members, peers, and stakeholders to meet organizational or programmatic objectives.

Nice To Haves

Advanced degree in English, communications, information technology, journalism, marketing, or a related technical area.
Advanced knowledge of or experience working in a service center, customer service, or information technology.
Knowledge management experience, including authoring and updating knowledge base articles and training others as authors.

Responsibilities

Provide comprehensive writing and editing services for large or complex projects, including work across web and other media platforms such as ServiceNow.
Develop original content for internal audiences.
Coordinate communications projects with service owners, business units, and project groups, assessing input and iterations and developing appropriate styles for technical and potentially sensitive material.
Interpret complex technical information and produce understandable web copy, newsletters, tutorials, knowledge base articles, and other communications.
Coordinate moderately complex communications projects, often on quick timelines and with multiple contributors.
Coordinate and evaluate concurrent projects and outcomes, and lead ad hoc planning and status meetings.
Develop and implement project plans and schedules for moderately complex projects while meeting cost, schedule, and quality commitments.
Work with LLNL staff at all levels to support Laboratory communications needs.
At G04.3, develop complex technical content and provide comprehensive writing, editing, and editorial-development services for multi-author reports, presentations, knowledge base articles, web content, and other digital products.
At G04.3, partner with stakeholders to define communications strategies, messages, audiences, and deliverables for complex projects; manage development, schedules, meetings, and review of team members’ work.
Perform other duties as assigned.