Information Technology Specialist

Air Combat Command•Shaw AFB, SC

1d•Onsite

About The Position

This is a Non-appropriated Fund (NAF) position assigned to the McEleveen Library at Shaw Air Force Base. The Information Technology Specialist provides technical support for IT components and systems, including installation, repair, maintenance, inventory, and disposal. The role monitors network systems, resolves network-related problems, maintains NAF-specific system software, and helps ensure IT systems meet operational and security standards. The specialist also supports users through helpdesk services, training, and assistance, and administers the unit computer security program. The position requires a favorable background investigation, satisfactory completion of a secret security clearance and National Agency Check with Inquiries (NACI), and a current driver's license. The incumbent must be able to lift up to 50 pounds and may occasionally work evenings and weekends and be on call. Education cannot substitute for the required experience. Direct deposit and an employment verification (E-Verify) check are required; a probationary period may apply. The position does not authorize PCS costs.

Requirements

Thorough knowledge of computer hardware, software applications, and commonly used networking protocols.
Ability to analyze and resolve computer hardware, software, and networking problems.
Ability to safeguard and maintain information technology assets.
Detailed knowledge of the work processes, data models, work rules, file and database designs, and computer and operating procedures of assigned programs.
Ability to recognize interactions and overlap between proposed and existing systems.
Ability to communicate effectively orally and in writing.
Ability to lift up to 50 pounds.
Satisfactory completion of a secret security clearance and a National Agency Check with Inquiries (NACI).
Current driver's license that must be maintained.
Ability to occasionally work evenings and weekends and be on call.
Must meet qualification, eligibility, and background requirements; applicants must provide proof of claimed eligibility by the closing date, November 18, 2026.
Applicants must meet applicable U.S. residency requirements described in the posting; male applicants born after December 31, 1959 must be registered for Selective Service.
Must satisfactorily complete employment verification (E-Verify); pre-employment requirements must be met before entering on duty.
Must provide a REAL ID or an authorized combination of source identity documents to access the installation.
Education substitution for required experience is not permitted.

Nice To Haves

Preferred certifications include A+, Security+, and/or Network+; alternatively, obtain a certification within six months.

Responsibilities

Provide technical solutions, install, repair, and dispose of IT components.
Monitor network systems to ensure hardware and software function properly and operational standards are met.
Use and modify established computer techniques to identify and promptly resolve network-related problems, applying appropriate corrective actions.
Perform maintenance of Non-Appropriated Fund unique system software as required.
Conduct squadron-level computer hardware and software maintenance and IT component inventories.
Assist with new-user requests for computer hardware and software, ensuring the facility environment, system requirements, and infrastructure can support the requests.
Coordinate with base agencies and contractors to ensure compliance standards are met.
Ensure virus protection software is present where applicable, current virus updates are loaded, and activity servers and workstations are scanned for viruses.
Provide customer training and assistance for IT systems.
Perform basic helpdesk duties, including receiving visitors and incoming calls, creating and maintaining user accounts and records, and providing new-user orientation and training.
Administer the unit computer security program.
Perform other related duties as assigned.