Information Technology Specialist

City of Clarksville • INFORMATION TECHNOLOGY - 1 Public Square Lower Level Clarksville, TN

5d

About The Position

This is the first of seven levels in the Information Technology - Infrastructure series. The Information Technology Specialist provides technical support and problem solving to end-users. Work includes identifying and correcting routine hardware and software issues, responding to help desk calls, installing and configuring hardware and software, guiding users in their use of technology, and recommending equipment and software for end-user needs. The role also prepares workstations by formatting and loading operating systems and running cable for new installations, sets up equipment for recording and streaming City Council meetings, and maintains activity records and operational reports.

Requirements

• High school diploma or GED equivalent.
• No experience required.
• Obtain CJIS (Criminal Justice Information Systems) certification within six months of hire.
• CompTIA A+ certification.
• Possession of a valid driver’s license.
• Knowledge of applicable hardware, software, peripheral equipment, customer service principles, diagnostic analyzer tools and equipment, basic training techniques, and recordkeeping principles.
• Skill in troubleshooting and repairing hardware, software, and operating systems; using diagnostic analyzers and related tools; installing hardware and software; providing end-user support; communicating technical information to non-technical audiences; and maintaining records.
• Communication and interpersonal skills sufficient to exchange or convey information and receive work direction.
• Ability to perform light work involving exertion of up to 20 pounds occasionally and/or up to 10 pounds frequently or constantly, as well as the physical abilities described in the posting: feeling, fingering, grasping, hearing, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual ability, and walking.

Responsibilities

• Respond to end-user questions about hardware and software malfunctions.
• Install and troubleshoot hardware, software, and operating systems.
• Prepare and configure workstations, including formatting and loading operating systems and running cable for new installations.
• Instruct students and staff on hardware and software use and recommend hardware and software for end-user needs.
• Set up operating equipment for recording and streaming City Council meetings.
• Maintain records of activities and prepare operational reports.
• Perform other work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED