Information Technology Specialist

Federal Emergency Management Agency•Emmitsburg, MD

14h•Onsite

About The Position

This position is located in the United States Fire Administration in Emmitsburg, Maryland. The Information Technology Specialist oversees IT strategy, plans, and systems in alignment with the organization’s mission, goals, structure, and processes. The role involves carrying out IT duties within a team and performing a wide variety of planning and project management tasks. The position supports a stable IT environment and a positive customer experience by maintaining IT operations, identifying procedural problems and solutions, monitoring systems, and coordinating equipment and software purchases. The specialist also supports program-office reporting and meetings. FEMA employees have regular and recurring emergency management responsibilities. Positions may be recalled at any time for emergency operations, which can involve irregular work hours, duties outside the official position description, and work away from the official duty station. Deployment may be required anywhere in the United States and its territories, with little advance notice, for extended periods. Emergency travel may last weeks to months and involve physically austere and operationally challenging conditions. If selected, the employee must attend a three-week in-person training course in Emmitsburg, Maryland, within six months of onboarding; FEMA covers travel expenses.

Requirements

U.S. citizenship is required.
Successfully pass and maintain a Public Trust—Moderate background investigation; this may include a credit check and review of financial matters and certain criminal or drug-related matters.
Register for Selective Service, if applicable.
Current federal employees must meet time-in-grade requirements.
Obtain and maintain a Government credit card.
Be able to deploy with little or no advance notice anywhere in the United States and its territories for an extended period.
Demonstrate IT-related experience covering attention to detail, customer service, decision making, information management, interpersonal skills, oral communication, problem solving, teamwork, and technical competence.
For GS-11: Have one year of specialized experience equivalent to at least GS-9, including planning, organizing, developing, and evaluating IT requirements; providing feedback on operational efficiency and effectiveness; recommending procedural or practice changes to improve IT services; and creating and assessing qualitative and quantitative reports using electronic programs. Alternatively, qualify through three years of progressively higher-level graduate education leading to a related Ph.D. or a related LL.B., or a combination of qualifying education and experience.
For GS-12: Have one year of specialized experience equivalent to at least GS-11, including troubleshooting problems and coordinating technical support for deployed applications; evaluating findings to determine operations and equipment involved; and determining procedural changes.
Submit transcripts with the application if qualifying based on education; official transcripts are required after selection and before appointment.
If selected, attend a three-week in-person training course in Emmitsburg, Maryland, within six months of onboarding.
New Federal competitive service employees and new supervisors and managers must complete a one-year probationary period.

Responsibilities

Coordinate and execute tasks and operations to maintain a stable IT environment and minimize impact on end users.
Review IT procedures, identify problems and solutions, and support continuous improvement of the customer experience.
Monitor IT systems for performance and customer access, understand how they operate, and troubleshoot issues as they arise.
Work with IT and FEMA teams to identify equipment and software purchases in accordance with approved protocols.
Support the program office with data calls and weekly, monthly, and annual reports, and participate in team meetings.
Support emergency management operations as required, including deployment with little or no advance notice.