Information Technology Specialist

PARISH OF NATCHITOCHES SHERIFF & EX-OFFICIO • Natchitoches, LA

5d • Onsite

About The Position

The Information Technology Specialist provides hands-on technical support, installation, maintenance, and troubleshooting of technology equipment and systems throughout the Natchitoches Parish Sheriff’s Office. The role travels to agency offices and facilities to install, repair, and maintain equipment; responds to employee service requests; and supports technology used in patrol operations, investigations, communications, and other agency functions. The employee maintains service records, prioritizes requests across locations, and follows agency requirements for equipment security, system access, confidentiality, and sensitive information. Other related duties may be assigned.

Requirements

• At least 21 years of age on the date of hire.
• High school diploma or equivalency.
• No felony, drug, or domestic violence convictions.
• Pass all required pre-employment screenings.
• Possess a valid Louisiana driver’s license.
• Ability to communicate verbally and in writing as required.
• Basic computer skills, such as typing, writing reports, and sending and/or receiving emails as applicable to the position.
• An equivalent combination of education, technical training, and relevant work experience may be considered in place of the preferred qualifications.

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, Computer Technology, or a related field.
• Two years of information technology experience, including installation, maintenance, repair, and troubleshooting of computers, network equipment, and other technology systems.

Responsibilities

• Travel to agency offices and facilities to install, maintain, troubleshoot, and repair technology equipment and systems.
• Install, configure, test, and maintain computers, monitors, printers, network devices, and other hardware.
• Troubleshoot and resolve hardware, software, connectivity, and equipment issues reported by agency employees.
• Assist with the setup, installation, configuration, and maintenance of technology equipment used in patrol operations, investigations, communications, and other agency functions.
• Respond to service requests and technical problems, determine the causes of issues, and implement solutions to restore equipment and systems to working order.
• Maintain records of equipment installations, repairs, maintenance, and service requests as required.
• Prioritize daily assignments and manage multiple service requests to provide timely technical support across agency locations.
• Follow agency policies and procedures regarding equipment security, system access, confidentiality, and handling sensitive information.
• Perform other duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED