Information Technology Specialist

Equus•Houston, TX

About The Position

The Information Technology Specialist monitors and maintains network infrastructure, including local and wide area networks, networking equipment, circuitry, enterprise wiring, and virtual private networks. The role uses network management tools to assess network health and performance, resolves network service issues, maintains documentation, and coordinates with information technology service providers on interface and customization needs. The specialist researches products and potential solutions, manages internal Network Services projects, identifies and addresses problems proactively, and provides technical assistance throughout network infrastructure projects, including troubleshooting, configuring, installing, documenting, and sustaining infrastructure. The role also conducts risk analysis before making technology and infrastructure decisions.

Requirements

Bachelor's degree in Information Technology or a related field.
At least three years of Information Technology experience pertaining to networking technologies.
Excellent communication and interpersonal skills.
Strong management and organizational skills.
Ability to work across all levels of management and staff.
Ability to work under minimum supervision.

Responsibilities

Monitor and maintain local and wide area network infrastructure equipment, including hubs, modems, switches, network appliances, and routers.
Use network management tools to monitor and maintain network health and performance.
Monitor and maintain network circuitry technologies and connections, including frame relay, broadband, and satellite.
Monitor and maintain enterprise wiring infrastructure, including fiber, UTP, wireless, and network racks.
Monitor and maintain virtual private network infrastructure.
Isolate and resolve network-related service calls and problems.
Maintain Networking Services documentation.
Serve as the primary liaison between information technology service providers for interface and customization needs.
Research new products and potential solutions.
Manage internal Network Services projects.
Identify problems proactively and take steps or implement procedures to resolve them before they become larger and more critical.
Provide technical assistance for network devices, circuitry, and core infrastructure throughout projects, including troubleshooting, configuring, installing, documenting, and sustaining project network infrastructure.
Conduct appropriate risk analysis before making technology and infrastructure decisions.