Information Technology Specialist

Essense of Australia • Lenexa, KS

4d

About The Position

Essense of Australia is seeking a bright, service-minded IT Specialist to join its global IT team. The role provides technical support and customer service to staff throughout the business, with a focus on getting colleagues up and running quickly. The successful candidate will use an agile, solution-focused approach to resolve basic and complex user issues, exercise sound judgment, use resources wisely, and escalate matters to senior team members when appropriate.

The position reports to the Associate Director of IT and works closely with the global technology team. The ideal candidate is approachable, structured, enjoys technology, and thrives in a dynamic, team-oriented environment. The role also participates in a rotating IT on-call support queue to ensure Essense operations are supported 24/7.

Requirements

• At least 3 years of general IT support experience, including help desk, Microsoft Active Directory/Server administration, and network administration.
• Ability to document and support work activities and proactively develop solutions to recurring support issues.
• Solid software and hardware troubleshooting experience.
• Experience with remote management tools.
• Basic networking, VPN, router, firewall, and Wi-Fi troubleshooting and support experience.
• Ability to perform employee IT training and onboarding for new employees.
• Ability to participate in a rotating IT on-call support queue.
• Service-minded approach, ability to prioritize by urgency, and strong customer-service skills.
• Creative problem-solving skills and willingness to learn.
• Attention to technical and aesthetic detail.
• Effective time management, communication, and documentation skills.
• Mature and professional attitude, receptive to feedback and coaching.
• Approachable, structured, and able to thrive in a dynamic, team-oriented work environment.
• Enjoyment of technology and a team-centered mentality.

Nice To Haves

• Experience supporting executives.
• An IT-related degree and/or IT certifications; ITIL Foundation v4 certification is preferred.
• Experience configuring and troubleshooting A/V technology, including web/video conferencing, large displays, conference room support, and basic sound configuration/support.
• Experience with Teams Rooms on Android.
• Experience with iOS and macOS administration, including MDM, Active Directory integration, and software and hardware troubleshooting.
• Experience with Active Directory.
• Experience imaging computers using Microsoft WDS and ownership of the computer imaging process.
• Experience with FreshService and Microsoft 365.

Responsibilities

• Prioritize support requests according to urgency while engaging professionally with people throughout the organization, including executives.
• Proactively manage and resolve customer queries in a timely and efficient manner.
• Use creative problem-solving and demonstrate willingness to learn.
• Collaborate with the global technology team to enhance the customer experience.
• Document and support work activities, and proactively seek out and present solutions to chronic support issues.
• Manage time effectively and complete daily tasks.
• Communicate effectively and maintain thorough documentation.
• Provide employee IT training and onboard new employees.
• Participate in the rotating IT on-call support queue supporting operations 24/7.
• Configure and troubleshoot A/V technology, including web and video conferencing, large displays, conference rooms, and basic sound systems.
• Support iOS and macOS administration, including MDM, Active Directory integration, and software and hardware troubleshooting.
• Image computers using Microsoft WDS and take ownership of the computer imaging process.
• Troubleshoot software, hardware, remote management tools, networking, VPN, routers, firewalls, and Wi-Fi.

Benefits

• Competitive salaries.
• Comprehensive benefits package.
• Opportunity to join an international industry leader and work in a creative, collaborative culture that empowers people and promotes teamwork.
• Recognition and reward for excellence, innovation, and loyalty.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed