Information Technology Specialist

Food and Nutrition Service•Fort Collins, CO

About The Position

This position is located in the Office of the Chief Information Officer of the Food Nutrition Administration (FNA). The incumbent serves as an Information Technology Specialist. Selection may be made across multiple disciplines within the Information Technology series. The role may involve customer support, application software, or policy and planning. Customer Support work includes providing technical support, troubleshooting hardware and software, analyzing support data, assisting with installations and testing, maintaining documentation, training customers, supporting remote access, and resolving incidents. Application Software work includes reviewing requirements, modifying and testing software, troubleshooting applications, maintaining technical documentation, and supporting development, feasibility studies, technology research, and improvements to business applications. Policy and Planning work includes supporting IT strategic planning, policy and standards development, acquisitions, budgeting, knowledge management, workforce planning, Section 508 compliance, information security, and related IT management activities. Applicants must meet the applicable qualifications and eligibility requirements by the announcement closing date. For GS-9, applicants must have one year of specialized experience equivalent to GS-7 providing IT support to customers, troubleshooting web application issues, and preparing or updating technical documentation and communicating technical information; or qualifying graduate education; or an appropriate combination of experience and education. A one-year probationary period, or a two-year trial period depending on appointment type, may be required. Employment is subject to background and employment verification checks and continuous vetting.

Requirements

Must be a U.S. Citizen or U.S. National.
Males born after December 31, 1959, must be registered with Selective Service or exempt.
Must satisfactorily complete applicable background investigation and/or fingerprint checks.
Must use direct deposit for federal payments.
Must successfully pass E-Verify employment verification.
Current federal employees applying for promotion must meet the 52-week time-in-grade requirement at the next lower grade level.
For GS-9, one year of specialized experience equivalent to GS-7 providing IT technical and advisory support to internal and external customers, troubleshooting and resolving web application issues, and preparing or updating technical documentation and communicating technical information; or a related master's/equivalent graduate degree, two full years of progressively higher-level graduate education toward such a degree, or related LL.B. or J.D.; or an appropriate combination of specialized experience and education.
Must complete a one-year probationary period or a two-year trial period, depending on appointment type, unless previous federal service is creditable.
If selected, subject to continuous automated record checks of criminal, financial, and public record databases during the period of eligibility or employment.

Responsibilities

Provide technical support and troubleshoot hardware and software issues for customers.
Resolve complex customer support problems using established agency procedures.
Analyze systems and customer support data to identify issues and trends.
Assist with system installations and modifications, and with testing and configuring IT products.
Develop and maintain IT support documentation; provide customer guidance and training.
Assist with system libraries, remote access support, and incident resolution.
Review application requirements, modify software, test code, troubleshoot problems, and prepare system documents under higher-level guidance.
Support software development and testing through code review, unit and integrated testing, application issue resolution, and technical documentation maintenance.
Participate in application support, feasibility studies, emerging technology research, customer support, and efforts to improve business applications.
Participate in agency-wide IT management activities, including strategic planning, policy and standards development, acquisitions, budgeting, and knowledge management.
Assist with strategic plans, IT policies, budget preparation, business environment analysis, and guidance to IT management staff and customers.
Assist with IT workforce planning, Section 508 compliance, acquisitions reviews, information security, and related planning and management activities.