Communications Specialist – Livermore Information Technology Program

LLNL•Livermore, CA

1d•Hybrid

About The Position

Lawrence Livermore National Laboratory is hiring a Communications Specialist to support its Livermore Information Technology Program (LivIT). The position is in the Technical Information Department within the Business Directorate and is matrixed to LivIT. The successful candidate will work with administrative, management, and IT staff to create knowledge base articles, operations communications, IT service promotions, and communication plans for technical and non-technical audiences. The position may be filled at the G04.2 or G04.3 level, depending on the candidate’s knowledge and experience; additional responsibilities apply at the higher level. This role provides comprehensive writing, editing, and communications project coordination for internal audiences. It involves translating complex technical information into accessible content across web and digital platforms, including ServiceNow, and coordinating with service owners, business units, and project groups. At the G04.3 level, the specialist also develops complex multi-author communications products and manages complex projects by defining strategies, messages, audiences, and deliverables, coordinating development, and reviewing team members’ work. The position offers a hybrid schedule, with the flexibility to work from home one or more days per week. It requires the ability to secure and maintain a U.S. Department of Energy Q-level security clearance, which requires U.S. citizenship.

Requirements

Ability to secure and maintain a U.S. DOE Q-level security clearance; U.S. citizenship is required for the clearance.
Bachelor’s degree in English, communications, information technology, journalism, marketing, a scientific or technical discipline, or a related field, or an equivalent combination of education and communications experience.
Experience translating complex scientific and technical information for diverse users through planning, developing, organizing, and writing content across multiple communication platforms, including web and digital media.
Experience applying professional writing and editing techniques across different media, with comprehensive knowledge of technical language, usage, and style conventions.
Advanced knowledge of and experience applying style conventions, professional principles, and technical communication practices and standards.
Significant experience with Microsoft Office and Adobe software tools, particularly templates, charts, and presentation formats.
Strong interpersonal and customer service skills, including the ability to work independently and in a demanding team environment, meet tight deadlines, and manage competing priorities.
Advanced written and verbal communication skills.
Strong understanding of the costs, processes, timelines, and specifications involved in technical communications projects.
At the G04.3 level, significant writing and editing experience across a wide variety of scientific or technical areas.
At the G04.3 level, project management experience leading complex, cross-functional communications projects and teams with multiple technical groups, including establishing commitments for cost, schedule, and quality.
At the G04.3 level, experience collaborating with senior managers, clients, team members, peers, and stakeholders to meet organizational or programmatic objectives.

Nice To Haves

Advanced degree in English, communications, information technology, journalism, marketing, or a related technical area.
Advanced knowledge of and/or experience working in a service center, customer service, or information technology.
Knowledge management experience, including authoring and updating knowledge base articles and training others as authors.

Responsibilities

Provide comprehensive writing and editing services for large or complex projects, potentially involving web and other media platforms such as ServiceNow.
Develop original content and writing and editing services for internal audiences.
Coordinate communications projects with service owners, business units, or project groups, including integrating input and iterations and establishing communication styles for technical and possibly sensitive material.
Interpret complex technical information and translate it into accessible web copy, newsletters, tutorials, knowledge base articles, and other communications.
Coordinate moderately complex communications projects, often with quick turnaround times and multiple contributors.
Coordinate and evaluate multiple concurrent projects and their outcomes, and lead ad hoc planning and status meetings.
Develop and implement project plans and schedules for moderately complex projects while meeting cost, schedule, and quality commitments.
Work effectively with LLNL staff at all levels to support the Laboratory’s communications needs.
At the G04.3 level, develop complex technical content and provide writing, editing, and editorial-development services for complex, multi-author reports, presentations, knowledge base articles, web content, and other digital products.
At the G04.3 level, partner with stakeholders to define communications strategies, messages, audiences, and deliverables for complex projects; manage development, lead planning and status meetings, and review team members’ work.
Perform other duties as assigned.