Program Manager Jobs

About The Position

Requirements

• 8+ years of federal IT program or project management experience, including application O&M, help desk, cybersecurity, or software sustainment programs.
• Experience supporting Department of Labor IT programs is REQUIRED
• Experience managing multi-application federal IT portfolios under FISMA Moderate and Agile SDLC frameworks.
• Experience leading cross-functional teams including DevSecOps, DBA, ISSO, help desk, QA/testing, and reporting resources.
• Experience with Jira, Confluence, SharePoint, Microsoft Teams, ServiceNow, status reporting, risk registers, quality control, and release coordination.
• U.S. Citizenship and ability to obtain and maintain DOL Public Trust suitability.

Responsibilities

• Provide day-to-day leadership for DOL OCIO/ETA SWARAS O&M, moderate enhancements, security compliance, Tier 1-3 help desk, reporting, and database support.
• Manage Agile program and project management activities aligned to DOL OCIO BAS standards, SDLCM, and Government performance expectations.
• Lead planning, status reporting, risk and issue management, quality control, communications, release coordination, and stakeholder engagement.
• Coordinate with OCIO, ETA program stakeholders, hosting providers, software providers, and other vendors to maintain service continuity and mission alignment.
• Oversee SLA compliance for incidents, service requests, production support, and escalation handling.
• Manage transition-in, onboarding, staffing coverage, remote CONUS operations, surge support, and 6 AM-8 PM ET coverage planning.
• Maintain customer-facing deliverables, meeting cadence, action items, metrics, dashboards, and executive reporting.