Product Owner Jobs

About The Position

Requirements

• College, university, or equivalent degree in computer science, information technology, engineering, or a related subject, or relevant equivalent experience.
• Bachelor’s degree or equivalent with 12 or more years of information security or information technology experience.
• At least 10 years of working experience in Customer Identity and Access Management (CIAM).
• Strong understanding of CIAM concepts, technologies, and best practices, and ability to communicate effectively with technical, non-technical, management, and executive audiences.
• Demonstrated experience designing, implementing, and operating CIAM service capabilities and IAM functions in technically complex organizations.
• Extensive experience architecting, building, and implementing large-scale CIAM platforms using one or more leading CIAM/AM products, such as Microsoft Entra External ID, Ping Identity, Okta, or Salesforce IAM.
• Experience developing and running multi-year, complex CIAM initiatives and programs.
• Experience managing product and services vendor relationships and building and maintaining strong enterprise relationships with internal and external teams and partners.
• Strong understanding of AM protocols, including OAuth 2.0, OpenID Connect, and SAML, and security principles including encryption, token security, and session management.
• Deep knowledge of agile processes and workflows.
• Good communication and collaboration skills; ability to work across participating teams.
• Solid diagnostic, testing, and problem-solving skills.
• Experience with Lightning Pages, triggers, SOQL, SOSL, APIs, Flows, LWC, and SOAP and REST web services.
• Proficiency in data manipulation and analysis using SQL; experience with Angular and Java.
• Working knowledge of Active Directory concepts, including users, computers, groups, and policies; experience with Linux and Windows operating systems.
• Understanding of database architecture and concepts.
• Good organizational and time-management skills; team-oriented approach.
• The position may require licensing for compliance with export controls or sanctions regulations.

Nice To Haves

• Preferred certifications include GIAC Security Essentials Certification, GIAC Security Leadership Certification, ISACA Certified Information Security Manager, Microsoft Certified Systems Engineer: Security, or Certified Information Systems Security Professional (CISSP).
• Experience with the Salesforce ecosystem, including Experience Cloud, Apex, and LWC.
• Exposure to cloud platforms such as Azure, AWS, or Oracle Cloud.
• Familiarity with Active Directory and hybrid identity models.
• Relevant information security certifications such as CISSP, CIGE, CIAM, CIMP, CAMS, or CIPA.

Responsibilities

• Analyze stakeholder needs and document requirements, translating them into actionable functional and technical specifications and bridging business needs with technical feasibility.
• Build and manage CIAM capabilities for customers, partners, suppliers, distributors, vendors, and employees; contribute to program strategy, design, engineering, and management.
• Design CIAM processes and identify opportunities for improvement across registration and enrollment, authentication and authorization, self-service, data security, privacy and consent, fraud and attack detection, session and token management, and reporting.
• Lead technical aspects of the CIAM program, guide team members, and ensure solutions meet business needs and CIAM best practices.
• Collaborate with enterprise architecture teams to create and adopt CIAM/IAM security standards within enterprise architecture frameworks.
• Serve as the primary escalation point for CIAM platform and solution operational and security issues; support ongoing operations, maintenance, and problem resolution, and track technical issues through resolution.
• Conduct industry and market research, maintain knowledge of emerging CIAM trends and technologies, and align the team with global standards and initiatives.
• Create and manage a CIAM training program, develop team skills and capabilities, and identify, staff, and manage skills needed to address gaps.
• Lead a consultative team approach for enterprise-wide security initiatives with key stakeholders.
• Produce and review daily, weekly, and monthly reports measuring services against key performance and risk indicators.
• Build an environment of trust and confidence within the team.
• Define CIAM product vision and roadmap, prioritize the backlog, and drive product delivery and measurable impact.
• Promote cross-functional alignment, secure and frictionless customer identity experiences, and privacy-first CIAM design.