Product Owner

JOYn RH

13d

About The Position

This is a senior individual-contributor product role focused on helping enterprise customers turn AI deployments into measurable business value. The Product Owner owns a defined customer-success product backlog and partners with Customer Success, forward-deployed teams, Solutions, Design, and Engineering from discovery through launch and adoption. The role works with customers in the United States and Brazil, learns unfamiliar industries quickly, and turns field insights into product improvements that scale beyond one account.

Requirements

• Connect product decisions and AI usage to measurable operational, financial, risk, or customer-experience results.
• Learn unfamiliar industries, including their vocabulary, workflows, regulations, and decision criteria, and become credible with customers quickly.
• Discuss data flows, integrations, AI capabilities, agent behavior, evaluation, security, and deployment constraints with technical partners.
• Run discovery, document decisions, manage complex stakeholders, and communicate clearly with frontline users and executives.
• Take ambiguous customer problems from discovery to release, make sound tradeoffs, and influence cross-functional teams without formal authority.
• Full professional fluency in both English and Portuguese, and ability to work effectively across US and Brazilian business cultures.

Nice To Haves

• Experience as a Product Owner or Product Manager for enterprise SaaS, AI, data, or cloud products, especially in implementation or customer-facing environments.
• Hands-on familiarity with LLMs, retrieval-augmented generation, agent design, prompt and tool orchestration, evaluation, and model limitations.
• Experience with regulated or operationally complex industries, private deployments, security controls, or SOC 2-aligned enterprise requirements.
• Experience defining and using customer-success KPIs such as time to value, adoption, customer health, retention, renewal, expansion, and documented business impact.

Responsibilities

• Own the product backlog for customer onboarding, deployment, adoption, and value realization, including defining problems, priorities, user stories, acceptance criteria, and release readiness.
• Partner with Customer Success, forward-deployed teams, Solutions, and Engineering to map customer workflows, requirements, dependencies, integrations, and production acceptance criteria.
• Lead hands-on discovery with business users and technical stakeholders; learn industry terminology, operating processes, and constraints, and write clear product requirements.
• Maintain a transparent view of customer commitments, product milestones, risks, decisions, and tradeoffs, and communicate readiness and blockers.
• Translate domain-specific needs into practical agent configurations, workflow improvements, integrations, and reusable product capabilities rather than defaulting to one-off builds.
• Triage customer issues by distinguishing defects, model-quality concerns, data or integration problems, configuration needs, enablement gaps, and feature requests.
• Work with Design, Engineering, Security, and customer-facing teams to deliver usable, secure, governable enterprise experiences and verify that releases solve the intended problem.
• Use evidence from time to value, activation, adoption, customer health, business outcomes, renewal risk, and expansion opportunities to prioritize product improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed