Associate Product Owner - Provider
About The Position
The Associate Product Owner supports provider-facing digital engagement initiatives and works with provider stakeholders to gather feedback, identify adoption barriers, and align digital solutions with provider needs and experiences. The role maintains the Provider Digital Engagement roadmap and backlog, and supports requirements definition, work intake, prioritization, delivery planning, provider adoption, engagement measurement, and continuous improvement across provider-facing channels. Working with the Product Owner and cross-functional partners, the Associate Product Owner helps execute digital strategy and product vision, prioritizes Agile work, tracks accomplishments and project status, and supports development teams during sprints. The role also manages backlog items and defects, writes user stories and acceptance criteria, coordinates user acceptance testing, communicates progress to stakeholders, and helps ensure a high-quality digital experience and strong member and customer satisfaction.
Requirements
- Bachelor’s degree required.
- At least three years of experience in a business or digital analyst role.
- Ability to manage multiple projects and coordinate with other teams.
- Knowledge of Internet and mobile technologies and concepts.
- Ability to work efficiently in a fast-paced environment.
- Ability to adapt to organizational changes and changes in product or technology direction.
- Ability to manage concurrent tasks while meeting deadlines.
- Ability to represent and reinforce the end user’s perspective throughout the realization cycle.
- Advanced oral communication skills.
Nice To Haves
- Previous experience working in the healthcare industry.
Responsibilities
- Represent provider-facing digital engagement initiatives by collaborating with provider stakeholders, gathering feedback, identifying adoption barriers, and aligning digital solutions with provider needs and experiences.
- Maintain and organize the Provider Digital Engagement roadmap and backlog, documenting initiatives, priorities, dependencies, milestones, risks, and status.
- Review provider engagement requests, provider impact assessments, and stakeholder business needs to support requirements definition, work intake, prioritization readiness, and delivery planning.
- Support provider digital adoption by identifying opportunities to improve provider awareness, self-service utilization, digital experience, and engagement outcomes.
- Coordinate with the Website Manager, Training Manager, Provider Communications, analytics resources, and other stakeholders to align provider-facing engagement activities, messaging, timing, channels, and readiness.
- Track deliverables, dependencies, decisions, risks, and action items; facilitate planning and readiness discussions; and communicate status to stakeholders.
- Coordinate provider-facing engagement calendars and activities, identify overlapping, competing, or duplicative outreach, and elevate timing, capacity, or dependency concerns.
- Partner with analytics resources to support measurement of engagement effectiveness, provider adoption, digital utilization, and opportunities for continuous improvement.
- Collaborate with the Product Owner to deliver digital strategy in key areas of Digital Experience and assist in executing product vision and strategy, including Scrum responsibilities.
- Assist with prioritization of story cards as part of Agile activities and track and report key accomplishments.
- Collaborate with project areas to build relationships and confidence in delivering digital strategy.
- Manage, prioritize, and assess the impact of defects, providing input on decisions to fix or defer them.
- Collaborate with and support the development team during a sprint and answer technical questions from developers, Scrum Masters, or other team members.
- Act on behalf of the Product Owner in conflicting meetings and help prepare status updates and presentations.
- Write clear, detailed user stories based on user feedback and project goals.
- Initiate and perform user acceptance testing with stakeholders to ensure stories meet acceptance criteria.
- Prioritize and maintain the Agile team backlog, including defining features, user stories, and acceptance criteria.
- Represent and reinforce the end-user perspective throughout the realization cycle.
- Help ensure high-quality member and customer satisfaction in the digital space.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
