Associate Product Owner

CCS•Clearwater, FL

23h

About The Position

The Associate Product Owner supports the vision, planning, and delivery of technology products and business process solutions. This includes contributing to strategic product roadmaps, ROI planning, and release planning, serving as a liaison between the workstream team and product stakeholders, and coordinating with other product teams to align product work with a combined project vision. The role works closely with the Product Manager, Scrum team, and departmental stakeholders to translate product strategy into planned work, manage the development backlog, and ensure requirements and stakeholder feedback are reflected in product planning and delivery.

Requirements

Minimum bachelor's degree (BA) from a four-year college or university in business or a related field, or an equivalent combination of education and/or experience.
Strong communication, analytical, organizational, and collaboration skills.
Exceptional technical skills in Microsoft Office for creating analyses, reports, and presentations for senior leadership, stakeholders, and the team.
Problem-solving skills, including identifying and resolving problems, gathering and analyzing information, developing alternatives, participating in group problem solving, and using reason when addressing emotional topics.
Familiarity with and support for a collaborative working environment and process-driven, integrated business organization.
Ability to promote customer/patient focus, establish internal technical customer service standards, provide customer-service training to the technical team, monitor internal customer satisfaction, and develop approaches to meet internal customer needs.
Business acumen, including understanding the business implications of decisions, profitability, market and competition, and alignment of work with strategic goals.
Strategic thinking, including developing strategies to achieve organizational goals, understanding organizational strengths and weaknesses, analyzing markets and competition, identifying threats and opportunities, and adapting to changing conditions.
Commitment to quality, accuracy, thoroughness, continuous improvement, applying feedback, and monitoring one's own work.

Nice To Haves

Exposure to Agile/Scrum methodologies.
Working knowledge of program/project management software.

Responsibilities

Work closely with the Product Manager and Scrum team to implement and deliver the product vision.
Collaborate with department stakeholders to ensure expectations and project needs are met.
Work with the Product Manager and departmental stakeholders on the overall product vision and roadmap.
Manage the technology development backlog and feature prioritization process.
Translate product strategy into planned work.
Work with teams to capture, execute, and sequence business requirements effectively.
Integrate feedback and requests into product planning and development.
Communicate project objectives in terms of overall strategic business objectives for stakeholders.
Assist with creating and executing learning plans and stakeholder interviews to inform roadmap decisions.
Maintain confidentiality due to access to sensitive information.
Maintain regular, predictable, consistent attendance and flexibility to meet department needs.
Follow Medicare, Medicaid, HIPAA, and private insurance regulations and requirements.
Abide by regulations, policies, procedures, and standards.
Exercise appropriate cost control measures.
Maintain positive internal and external customer service relationships and open communication.
Plan and organize work effectively and ensure its completion; meet productivity requirements.
Demonstrate team behavior and promote a team-oriented environment.
Participate actively in Continuous Quality Improvement.
Represent the organization professionally.