IAM Product Owner – Customer Identity Access Management

Cummins•Atlanta, GA

13d

About The Position

The IAM Product Owner leads the strategy, roadmap, and delivery of enterprise Customer Identity and Access Management (CIAM) programs. This role defines the product vision, prioritizes work, and ensures delivery of secure, scalable, and seamless customer identity experiences. The Product Owner partners across business, product, engineering, security, and architecture teams to align CIAM capabilities with digital strategy, customer experience goals, regulatory requirements, and enterprise security standards. The position also serves as a CIAM subject matter expert and technical contributor, provides direction to team members, supports CIAM operations and issue resolution, and develops team capability.

Requirements

College, university, or equivalent degree in computer science, information technology, engineering, or a related subject, or relevant equivalent experience.
Bachelor’s degree or equivalent with 12 or more years of information security or information technology experience.
At least 10 years of working experience in Customer Identity and Access Management (CIAM).
Strong understanding of CIAM concepts, technologies, and best practices, and ability to communicate effectively with technical, non-technical, management, and executive audiences.
Demonstrated experience designing, implementing, and operating CIAM service capabilities and IAM functions in technically complex organizations.
Extensive experience architecting, building, and implementing large-scale CIAM platforms using one or more leading CIAM/AM products, such as Microsoft Entra External ID, Ping Identity, Okta, or Salesforce IAM.
Experience developing and running multi-year, complex CIAM initiatives and programs.
Experience managing product and services vendor relationships and building and maintaining strong enterprise relationships with internal and external teams and partners.
Strong understanding of AM protocols, including OAuth 2.0, OpenID Connect, and SAML, and security principles including encryption, token security, and session management.
Deep knowledge of agile processes and workflows.
Good communication and collaboration skills; ability to work across participating teams.
Solid diagnostic, testing, and problem-solving skills.
Experience with Lightning Pages, triggers, SOQL, SOSL, APIs, Flows, LWC, and SOAP and REST web services.
Proficiency in data manipulation and analysis using SQL; experience with Angular and Java.
Working knowledge of Active Directory concepts, including users, computers, groups, and policies; experience with Linux and Windows operating systems.
Understanding of database architecture and concepts.
Good organizational and time-management skills; team-oriented approach.
The position may require licensing for compliance with export controls or sanctions regulations.

Nice To Haves

Preferred certifications include GIAC Security Essentials Certification, GIAC Security Leadership Certification, ISACA Certified Information Security Manager, Microsoft Certified Systems Engineer: Security, or Certified Information Systems Security Professional (CISSP).
Experience with the Salesforce ecosystem, including Experience Cloud, Apex, and LWC.
Exposure to cloud platforms such as Azure, AWS, or Oracle Cloud.
Familiarity with Active Directory and hybrid identity models.
Relevant information security certifications such as CISSP, CIGE, CIAM, CIMP, CAMS, or CIPA.

Responsibilities

Analyze stakeholder needs and document requirements, translating them into actionable functional and technical specifications and bridging business needs with technical feasibility.
Build and manage CIAM capabilities for customers, partners, suppliers, distributors, vendors, and employees; contribute to program strategy, design, engineering, and management.
Design CIAM processes and identify opportunities for improvement across registration and enrollment, authentication and authorization, self-service, data security, privacy and consent, fraud and attack detection, session and token management, and reporting.
Lead technical aspects of the CIAM program, guide team members, and ensure solutions meet business needs and CIAM best practices.
Collaborate with enterprise architecture teams to create and adopt CIAM/IAM security standards within enterprise architecture frameworks.
Serve as the primary escalation point for CIAM platform and solution operational and security issues; support ongoing operations, maintenance, and problem resolution, and track technical issues through resolution.
Conduct industry and market research, maintain knowledge of emerging CIAM trends and technologies, and align the team with global standards and initiatives.
Create and manage a CIAM training program, develop team skills and capabilities, and identify, staff, and manage skills needed to address gaps.
Lead a consultative team approach for enterprise-wide security initiatives with key stakeholders.
Produce and review daily, weekly, and monthly reports measuring services against key performance and risk indicators.
Build an environment of trust and confidence within the team.
Define CIAM product vision and roadmap, prioritize the backlog, and drive product delivery and measurable impact.
Promote cross-functional alignment, secure and frictionless customer identity experiences, and privacy-first CIAM design.