Technical Product Owner
About The Position
The Technical Product Owner is the single point of technical accountability for the platforms that carry NovaSource’s field and financial transactions. The role maintains the configuration of record, controls environments and releases, and approves changes before they reach production. Vendors build, test, and deploy under this role’s direction. The position administers ServiceMax and Salesforce, assists with Business Central, owns the inventory and operational oversight of platform integrations, and ensures releases and vendor deliverables meet defined technical, testing, documentation, recovery, and acceptance requirements. The role also serves as the technical acceptance authority for billing transformation milestones alongside the business platform owner’s business acceptance. The position is expected to work primarily from NovaSource’s Chandler, Arizona office. Office work involves interaction with people and technology while standing or sitting, and communicating face-to-face and by phone, with or without reasonable accommodation.
Requirements
- Five or more years administering a Salesforce-based platform, with ServiceMax or an equivalent field service application.
- Working knowledge of Dynamics 365 Business Central configuration, or a committed path to certification within the first six months with vendor support.
- Demonstrated release and change management practice in a production environment carrying financial transactions.
- Understanding of integration concepts, including interface design, error handling, replay, and monitoring.
- Ability to read a vendor technical design and identify what it does not address.
- Ability to work primarily from the Chandler, Arizona office.
Nice To Haves
- Salesforce Administrator or Advanced Administrator certification.
- Microsoft Dynamics 365 Business Central Functional Consultant certification.
- Experience holding a vendor to acceptance criteria in a managed service or project engagement.
- Field service or asset management industry background.
Responsibilities
- Maintain the configuration of record for ServiceMax and Salesforce and assist with Business Central, including objects, fields, rules, posting setups, permission models, and extensions.
- Approve production changes on either platform and maintain change records documenting impact assessments, test evidence, business approval, and rollback plans.
- Establish and operate platform administration, including environments, updates, user and permission administration, extension management, and vendor technical relationships.
- Administer ServiceMax and Salesforce releases, permission sets, profiles, page layouts, validation rules, and mobile application configuration, and assist with Business Central.
- Own the interface inventory between ServiceMax, Business Central, Zoho, and ADP, including each interface’s pattern, owner, monitoring, and replay procedure.
- Own escalations for integration failures and accept or reject root cause analyses from the support provider.
- Operate integration monitoring and replay after delivery under the billing transformation, and hold the vendor to detection targets.
- Control sandbox provisioning, refresh cadence, and third-party access to every environment.
- Maintain the release calendar in coordination with financial close and field operating windows, and approve or refuse deployment timing.
- Verify rollback for every release and bulk load before approving promotion, including treatment of transactions created between deployment and rollback.
- Run regression checks on affected integrations and posting paths before every production promotion.
- Require tested recovery plans from vendors for both platforms and their integrations as Tier 1 applications.
- Schedule, witness, and document restoration and failover testing, and independently validate results.
- Review and approve vendor technical designs before build starts.
- Accept or reject vendor deliverables against defined acceptance criteria, including test evidence and documentation.
- Enforce sandbox-only development and refuse and report changes made directly in production.
- Confirm vendor documentation is complete and stored in the NovaSource repository before accepting a deliverable.
- Serve as technical acceptance authority for billing transformation milestones, alongside business acceptance from the business platform owner.
- Provide environments, access, and platform context to the delivery vendor according to the program schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
