Product Manager Jobs

About The Position

Requirements

• Strong business case development skills (financial modeling, pricing, ROI analysis)
• Deep customer empathy , especially for developers and technical users
• Ability to translate complex technical concepts into clear product direction
• Experience with web service APIs (REST, webhooks, event-driven architectures)
• Familiarity with real-time communications systems
• Working knowledge of telecom technologies such as: Session Initiation Protocol (SIP), VoIP networking concepts (latency, jitter, call flows), Session Border Controllers (SBCs) and call routing architectures (nice to have)
• 5+ years of product management experience (preferably in APIs, communications, or SaaS platforms)
• Experience working with engineering teams on highly technical products
• Background in telecom, CPaaS, or developer platforms is strongly preferred

Nice To Haves

• Experience with contact center platforms, AI voice agents, or conversational AI
• Familiarity with competitors such as Twilio or other CPaaS providers
• Experience with observability tools, logging, and debugging platforms

Responsibilities

• Define and own the roadmap for Programmable Voice APIs, aligned with company strategy and market opportunities
• Build compelling business cases for new features and investments (ROI, cost modeling, pricing strategy)
• Identify opportunities in emerging areas such as AI-driven voice, automation, and real-time communications
• Develop deep empathy for developers, product teams, and enterprise customers
• Gather insights through customer interviews, usage data, and support trends
• Translate customer pain points into clear product requirements and improvements
• Work closely with engineering to design scalable, reliable API architectures
• Drive improvements in API usability, documentation, and developer onboarding
• Ensure high-quality integrations across webhooks, REST APIs, and event-driven systems
• Partner with engineering, design, and operations teams to deliver features end-to-end
• Define success metrics (adoption, latency, reliability, revenue impact)
• Lead backlog prioritization, sprint planning, and release execution
• Collaborate with Sales, Marketing, and Customer Success to position and launch features
• Enable internal teams with clear messaging, documentation, and training
• Support strategic customers and partners during integrations

Benefits

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.