Product Manager, Agentic Commerce

NCR Voyix•Atlanta, GA

2d•Onsite

About The Position

NCR Voyix is seeking a customer-first Product Manager to shape Agentic Commerce for restaurant operators. The role focuses on connecting fragmented restaurant technology—such as digital ordering, payments, loyalty, marketing, customer engagement, marketplaces, and fulfillment—into a simpler, more intelligent platform that helps merchants operate efficiently, personalize guest experiences, and grow profitable revenue. Working at the intersection of commerce, customer experience, and emerging AI technologies, the Product Manager will collaborate with Product Leadership, Engineering, Architecture, UX, Data, Sales, Customer Support, and Professional Services. The position involves identifying customer problems, validating opportunities, and delivering integrated commerce capabilities that create measurable merchant value, including AI-powered and agent-enabled experiences. In the first 12–18 months, success means building trusted relationships with restaurant operators, delivering Unified Commerce roadmap initiatives, increasing adoption of integrated capabilities, improving customer and merchant experiences through intelligent workflows and AI-enabled features, and driving measurable improvements in product usage, satisfaction, and business outcomes.

Requirements

At least 5 years of Product Management, Product Ownership, or related product leadership experience.
Experience working on SaaS, digital commerce, payments, loyalty, ordering, POS, customer engagement, or platform solutions.
Strong customer discovery, problem-solving, and product execution skills.
Experience translating customer needs into product requirements and roadmap priorities.
Familiarity with APIs, integrations, platform products, or ecosystem-based solutions.
Strong analytical skills and experience using data to support product decisions.
Ability to manage competing priorities in complex and fast-moving environments.
Proven ability to collaborate effectively across Engineering, Design, Sales, Operations, and executive stakeholders.
Excellent written, verbal, and presentation communication skills.
Bachelor’s degree in Business, Computer Science, Engineering, Marketing, or a related field, or equivalent practical experience.

Nice To Haves

Experience in restaurant technology, hospitality technology, or retail technology.
Experience with AI-enabled commerce, conversational experiences, personalization, recommendation systems, automation platforms, digital assistants, or agent-enabled workflows.

Responsibilities

Build relationships with restaurant operators and identify customer pain points and opportunities.
Represent the voice of the customer and translate insights into roadmap priorities.
Support development and execution of NCR Voyix’s Unified Commerce strategy.
Evaluate emerging technologies, including AI-enabled and agent-assisted commerce experiences.
Own roadmap planning, backlog prioritization, and feature delivery for assigned product areas.
Translate customer problems into product requirements, success metrics, and launch plans.
Partner with Engineering, UX, Data, and Architecture teams to deliver product experiences.
Coordinate dependencies across product portfolios and cross-functional teams.
Improve how ordering, payments, loyalty, stored value, offers, fulfillment, and engagement capabilities work together.
Support platform integrations, APIs, and interoperability initiatives.
Enable AI-powered and agent-assisted workflows that improve merchant and guest experiences.
Partner with Sales, Customer Success, Support, and Professional Services to improve adoption and customer outcomes.
Monitor product performance, customer feedback, and adoption metrics.
Use data, experimentation, and continuous learning to drive product improvements.