Senior Product Manager - Agentic Commerce
About The Position
Amex Digital Labs is seeking a Senior Product Manager to lead product strategy and platform development for Agentic Commerce at American Express. The role focuses on enabling seamless, secure agent-driven transactions by defining the experiences, platform capabilities, and trust frameworks needed to scale across partners and future use cases. The Product Manager will build knowledge of emerging agentic commerce protocols, existing card payment infrastructure, and new interaction models, then work with engineering, product, and cross-functional teams to shape intuitive commerce journeys powered by AI agents. The role will help extend American Express’s authentication, authorization, identity, and risk capabilities into AI-powered commerce while preserving Card Member visibility and control over agent-initiated activity. It will use the company’s membership model, brand, and data assets to develop value for Card Members, merchants, partners, and the broader ecosystem. The position also requires coordinating across the payments ecosystem, supporting platform architecture and partner enablement, and addressing fraud, servicing, governance, and regulatory considerations. Employment eligibility to work in the United States is required; American Express will not pursue visa sponsorship for this position.
Requirements
- At least 4 years of experience in product management, product development, or a similar role.
- Enthusiasm for exceptional products and services, deep customer empathy, strong product intuition, and skill in articulating product functionality.
- Curiosity and a desire to understand how things work, and the ability to use that knowledge to make connections, identify opportunities, and advance innovation in a large company.
- Highly organized self-starter with strong ownership and a business track record.
- Understanding of technology and product development processes, with the ability to communicate with and influence technical and non-technical partners.
- Ability to reconcile competing customer, stakeholder, and partner needs, make effective decisions, and gain buy-in.
- Proven ability to partner with engineering and discuss technical trade-offs; able to connect business and technology.
- Detail-oriented, able to identify key questions and assess how product components interact.
- Ability to recognize issues quickly and find resolutions through creative, efficient problem-solving.
- Ability to balance big-picture strategy with tactical details.
- Collaborative, comfortable with ambiguity, adaptable, accountable, and highly organized.
- Excellent cross-functional communication skills, including the ability to engage, influence, and inspire partners to drive collaboration and alignment.
- Willingness to be creative within the constraints of a highly regulated financial services environment.
- Employment eligibility to work with American Express in the United States; visa sponsorship will not be pursued.
Nice To Haves
- Experience with digital payments, including digital wallets, fraud prevention, disputes, and payment processing.
Responsibilities
- Partner across American Express to define and deliver foundational capabilities for secure, scalable agentic commerce across the payments ecosystem.
- Align product strategy, requirements, and roadmaps across issuer and network perspectives to support scalable, interoperable solutions.
- Monitor industry trends and balance near-term execution with long-term strategy and the product vision.
- Collaborate on capabilities related to authentication, authorization, tokenization, spend controls, identity, merchant enablement, and trust infrastructure.
- Drive alignment on long-term platform architecture, operating models, and ecosystem strategy.
- Partner with engineering to assess and apply evolving technologies and protocols for AI agent-facilitated payments.
- Balance customer, internal stakeholder, leadership, and partner needs while shaping product requirements and delivering platform capabilities with engineering.
- Define how data flows across merchants, payment service providers (PSPs), and AI/LLM partners to support fraud, servicing, and Card Member experiences.
- Work with Business Development to evaluate, influence, and operationalize partner requirements, and with Product Enablement on go-to-market strategies.
- Partner with Fraud and Servicing to define strategies for fraud prevention, dispute management, and call or chat handling related to agentic transactions.
- Partner with Legal, Compliance, Risk, and other internal stakeholders to establish governance principles and comply with payments regulations.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
