Patient Representative Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Strong communication, organizational, and multitasking skills.
• Excellent customer service skills with a patient-centered approach.
• Ability to work effectively in a fast-paced team environment.

Nice To Haves

• Previous experience in a medical office, orthopedic practice, or healthcare customer service preferred.
• Familiarity with electronic medical record (EMR) systems and medical scheduling software is preferred.
• Knowledge of medical terminology and insurance verification is a plus.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Register new patients and update demographic and insurance information accurately.
• Answer and direct incoming phone calls while addressing patient questions and concerns.
• Collect co-pays, balances, and process payments in accordance with office policies.
• Maintain accurate electronic medical records (EMR) and ensure patient information is up to date.
• Coordinate with physicians, medical assistants, and other team members to support efficient patient flow.
• Protect patient privacy and maintain compliance with HIPAA regulations.
• Perform additional administrative duties as assigned.

Benefits

• Competitive compensation
• Comprehensive benefits package for eligible employees
• Paid time off and holidays
• 401(k) retirement plan