Patient Services Representative - Rainier Beach (1.0 FTE)

Neighborcare Health•Seattle, WA

28d•$23 - $29•Onsite

About The Position

The Patient Services Representative greets and checks in medical and/or dental patients at their appointments and schedules appointments through the check-out process. As the clinic’s first point of contact, the representative warmly welcomes patients and their families and serves as an information resource. The role is an integral part of the clinic team and participates in population health management and care coordination efforts that support high-quality patient care. The position is based at the Rainier Beach clinic and is listed as 1.0 FTE. The target wage range is $23.21 to $29.19 per hour. Final offers are individually based on factors including skill set, years of experience, location, qualifications, work schedule, and other job-related reasons. The position is represented by SEIU Healthcare 1199NW.

Requirements

High school diploma or GED.
One year of customer service experience.

Nice To Haves

One year of healthcare experience.
Bilingual skills.

Responsibilities

Warmly greet patients and their families as they arrive at the clinic.
Answer telephone calls, confirm appointments, and transfer calls to the appropriate staff member as needed.
Check in patients, provide appropriate forms, collect updated information such as phone number, address, and insurance, and enter it into the electronic health record.
Assist with maintaining provider templates and appointment schedules as needed.
Keep patient waiting areas, office files, and front-desk areas organized and neat.
Prepare charts and accounts daily as applicable.
Check insurance eligibility and scan Medicaid, Medicare, and private insurance cards.
Collect co-pays and fees as needed, including closing out the cash drawer at the end of the day.
Provide registration forms and instructions to new patients and patients not seen in the last year, assisting them as necessary.
Schedule walk-in patients for same-day appointments.
Connect patients to insurance eligibility services as needed.
Explain Neighborcare’s sliding scale policy to self-pay patients, verify income information, and enter it appropriately into electronic health records.
Perform other duties as assigned.
Participate in population health management and care coordination efforts.