Clinic Receptionist - 1.0 FTE

PRH • Columbus, WI

2d

About The Position

The Clinic Receptionist is the first point of contact for patients and is expected to provide a high level of customer service while working with patients, physicians, office staff, and clinicians. The role obtains and records complete demographic and procedure information to register and schedule patients for clinic appointments and hospital procedures. It communicates scheduling information to internal and external customers while maintaining patient confidentiality. Additional duties include verifying insurance eligibility, collecting deposits, preparing and distributing daily reports, performing other clerical duties, and completing special projects and tasks assigned by the Manager or Director of Clinic Operations. The position is listed as 1.0 FTE (40 hours per week) in the opening description and later as 0.9 FTE (36 hours per week). It is described as Monday through Friday days, with travel to other clinic sites as needed.

Requirements

• High school diploma or equivalent.
• Proficiency in the use of computer software.
• Excellent verbal and written communication skills.
• Professionalism, assertiveness in requesting payments, and exceptional customer service skills.
• Good spelling and knowledge of basic medical terminology.
• Ability to work independently in a fast-paced environment with constant interruptions.
• Previous experience in a customer service-oriented position.
• Flexibility in work hours and ability to travel to other sites as needed.

Nice To Haves

• Previous knowledge of health insurance products and benefits.
• Six months of hospital experience in scheduling in a health care setting.

Responsibilities

• Obtain and record accurate, complete patient registration information, including demographic and procedure information.
• Register and schedule patients for clinic appointments and hospital procedures.
• Communicate scheduling information to internal and external customers while maintaining patient confidentiality.
• Verify insurance eligibility and collect deposit requirements.
• Prepare and distribute daily reports and perform other clerical duties.
• Complete special projects and tasks assigned by the Manager or Director of Clinic Operations.
• Travel to other clinic sites as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED