Clinic Referral Assistant Receptionist 1.0 FTE

Waverly Health Center•Waverly, IA

21h

About The Position

Provides indirect patient care services under the direction of a provider, addressing patients’ psychosocial, physical, and general care needs. Communicates with providers and team members about patient appointments, testing, procedures, and required follow-up. This is a 1.0 FTE position scheduled for 40 hours per week on the first shift, Monday through Friday, with a remote option. The role coordinates referrals and appointments, obtains prior authorizations, communicates instructions to patients and families, provides and reinforces teaching, and supports continuity of care with nursing staff, medical staff, outside agencies, and other hospital personnel. It also maintains accurate, timely, and confidential electronic patient records. The position involves primarily sitting, with periods of standing, walking, and squatting or kneeling, and may require lifting up to approximately 35 pounds. The work takes place in a healthcare environment where exposure to hazardous chemicals or treatment modalities, communicable disease, and work-related illness is possible.

Requirements

Three to five years of healthcare experience is preferred.
Previous experience in a clinic setting is preferred.
Ability to learn and navigate computer systems, including online training modules, employee timesheet and performance appraisal systems, and job-specific systems.
Ability to read, speak, and write fluent English.
Ability to perform the physical activities described, including lifting approximately 35 pounds and using proper body mechanics, ergonomics, and lifting or moving devices as applicable.

Nice To Haves

Three to five years of healthcare experience.
Previous experience in a clinic setting.

Responsibilities

Schedule referral appointments with specialists or agencies and send appropriate information to support continuity of patient care.
Schedule testing and procedure appointments as directed and fax appropriate orders and documents.
Use the appropriate referral procedures and serve as a resource to staff and families.
Communicate appointment information and instructions to patients promptly and understandably, treating them with tact, patience, respect, and dignity.
Contact insurance companies by phone or online submission to obtain prior authorization when required for procedures.
Communicate effectively with patients, families, providers, outside agencies, and hospital personnel regarding hospitalization or clinic visits.
Teach patients and family members, adapting instruction to their language and style, and reinforce teaching as needed.
Work and collaborate with nursing services and medical staff to maintain continuity of patient care.
Maintain electronic patient records with accurate, timely documentation and protect confidentiality.
Follow other job-related instructions and perform other duties requested by the manager.