Clinic Receptionist - 0.9-1.0 FTE

Prairie Ridge Health • Columbus, WI

1d

About The Position

Prairie Ridge Health is seeking a Clinic Receptionist for its Prairie Ridge Health Clinic. The receptionist is the first point of contact and provides customer service while working with patients, physicians, office staff, and clinicians. The role obtains and records complete demographic and procedure information to register and schedule patients for clinic appointments and hospital procedures. It communicates scheduling information to internal and external customers while maintaining patient confidentiality. Other duties include verifying insurance eligibility, collecting required deposits, preparing and distributing daily reports, performing clerical work, and completing special projects or other tasks assigned by the Manager or Director of Clinic Operations. This is a 0.9–1.0 FTE position, equivalent to 36–40 hours per week, scheduled Monday through Friday during the day. The employee may need to travel to other clinic sites.

Requirements

• High school diploma or equivalent.
• Proficiency in the use of computer software.
• Excellent verbal and written communication skills.
• Professionalism, assertiveness in requesting payments, and exceptional customer service skills.
• Good spelling and knowledge of basic medical terminology.
• Ability to work independently in a fast-paced environment with constant interruptions.
• Previous experience in a customer-service-oriented position.
• Flexibility in work hours and ability to travel to other sites as needed.

Nice To Haves

• Previous knowledge of health insurance products and benefits.
• Six months of hospital experience in scheduling in a health care setting.

Responsibilities

• Provide customer service as the first point of contact for patients, physicians, office staff, and clinicians.
• Obtain and record accurate, complete patient demographic and procedure information during registration.
• Register and schedule patients for clinic appointments and hospital procedures.
• Communicate scheduling information to internal and external customers while maintaining patient confidentiality.
• Verify insurance eligibility.
• Collect required deposits.
• Prepare and distribute daily reports.
• Perform other clerical duties.
• Complete special projects and other tasks assigned by the Manager or Director of Clinic Operations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED