Medical Assistant Heights Clinic (1.0 FTE)

Billings Clinic•Billings, MT

3d•Onsite

About The Position

The Medical Assistant I works under general supervision to support patient care and treatment while providing administrative and clerical assistance. The role collaborates with physicians, Advanced Practice Providers, nurses, and other healthcare team members to address patients’ physical, psychosocial, educational, and spiritual needs. Medical Assistants help ensure smooth clinical operations and a high standard of patient care in a variety of healthcare settings.

Requirements

High school diploma or GED equivalent.
Complete the Medical Assistant residency or obtain certification within 12 months of hire, if applicable.
Complete Medical Terminology, Medication History, and New Clinic Staff classes within six months and/or before testing.

Responsibilities

Follow organizational and departmental standards for employee and patient safety, job performance, the environment, and patient care.
Prepare examination rooms, equipment, and supplies based on patient needs and the examination or procedure.
Assist with scheduling appointments, diagnostic tests, treatments, procedures, and surgeries; help with registration and co-pay collection as needed.
Obtain and record patient medical histories, vital signs, and other relevant information.
Assist with minor procedures and physical examinations and document care in patient medical records.
Collect and label laboratory specimens and handle them according to Billings Clinic policies.
Administer basic vaccines to eligible patients aged 18 and older.
Clean and disinfect clinical equipment according to infection-control procedures and guidelines.
Screen and direct incoming telephone calls and messages to the appropriate provider or department.
Order and maintain clinical and office supplies and equipment as directed.
Maintain patient records and files in compliance with confidentiality standards and HIPAA regulations.
Compile and report statistical data as directed.
Attend required meetings and participate in departmental committees when necessary.
Provide basic patient instructions and education as directed by physicians or APPs or according to department protocols.
Collaborate with physicians, APPs, RNs, LPNs, and other healthcare staff to coordinate patient care.
Address patient concerns and provide reassurance to help support a positive patient experience.
Follow department procedures for patient safety, infection control, and pharmaceutical handling.
Participate in patient safety and risk-management activities as directed, and follow safety goals and protocols.
Complete ongoing training and development to maintain skills and competencies.